3 Replies Latest reply on Aug 14, 2013 2:25 AM by sjpt

    Authorizing computer and devices problem

    dorothysue44@verizon.net

      I get this error code: E_AUTH_NOT_READY, when trying to authize my computer and devices- why?

        • 1. Re: Authorizing computer and devices problem
          sjpt Level 4

          This might be the reason, give it a try ...

           

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

          • 2. Re: Authorizing computer and devices problem
            dorothysue44@verizon.net Level 1

            OK, I have completed getting my computer authorized for DRM through Adobe Digital Editions-2. When I tried to open up one of the ebooks that I am having a problem with I received this note:

            UNLOCK code needed

            To open this item on your computer, enter the account user name and the unlock code associated with the item, then click on the open button.

             

            I put in my user ID and my pass code and it was incorrect! Now what is the problem?

            Regards, Ed Weber

            • 3. Re: Authorizing computer and devices problem
              sjpt Level 4

              I've never seen that message.

               

              Some suppliers use a secondary authorization mechanism in conjuction with Adobe DRM.

              I'm not quite sure how that works; but maybe your unlock code is to do with that.

              I have heard that for some publishers, the credit card number used for the purchace is used as a key of some sort.

               

              Probably best to check with the bookseller from whom you purchaced the book.