9 Replies Latest reply on Aug 20, 2013 11:48 AM by Willie-Jam

    Adobe Premiere and Media Encoder crash

    Willie-Jam

      Good evening,

       

      When I export a footage from Premiere to Media Encoder, first Media Encoder crashes.

      Is there someone who has experienced this too?

       

      Today I've installed a new GeForce GTX 650Ti and it didn't solve the problem.

      I'm on Windows 7 for Professionals

       

      Hope someone can help me out.

       

      Regards, Wim

        • 1. Re: Adobe Premiere and Media Encoder crash
          Sandeep Singh Adobe Employee

          Hi Willie,

           

          Thanks for contacting adobe forums,

           

          We need few information about the system you are woring on..

           

          Which version of the premiere pro are you using ?

          What is the OS and version ?

          What is the Graphics Card installed on the system ?

          How much Ram do you have ?

          Do you use any external Hard Drive ?

           

          and also

          what type of footage you are trying to export ? what is the source of the footage and your workflow ?

          Plesae check the cpu usage also when you start the export from the premiere pro..

           

           

          Happy Editing,

          Sandeep

          • 2. Re: Adobe Premiere and Media Encoder crash
            Willie-Jam Level 1

            Hi Sandy,

             

            Thanks for your help.

            The answer to your questions:

             

            I work with Adobe Premiere Pro CC = Creative Cloud

            System Windows 7 on 64-bit

            PROCESSOR       : AMD X4 9950 2.4Ghz QuadCore

            MEMORY             : 8 GB

            GRAFIC CARD    : Nvidia GeForce GTX 650 GTI – Boost + 2GB + PCI-E 3.0

             

            Processor use  : 35% when rendering and message that Media Encoder must be

             

            Kind regard, Wim Alting Siberg / Creative Cloud User

            • 3. Re: Adobe Premiere and Media Encoder crash
              Willie-Jam Level 1

              Hi Sandy are you fired or on vacation?

              Waiting 7 days for a reply? My customers are leaving the building already...

               

              Regards,

              Wim

              • 4. Re: Adobe Premiere and Media Encoder crash
                oliewdj Level 1

                Wim

                does it crash at the same point in the encoding process? i.e if you are watching in media encoder the bottom left to see where at point it crashes.

                could be due to a plugin? or a large image or PSD you have in the timeline?

                thanks

                Oli

                • 5. Re: Adobe Premiere and Media Encoder crash
                  Willie-Jam Level 1

                  Oli,

                   

                  The point where Media Encoder crashes is allways at: Loading ImporterQuickTime.pm

                   

                  First I thought MediaEncoder Pro CC was crashing while encoding, but it's worse:

                  When I startup MediaEncoder itself it's crashes.

                   

                  I couldn't wait any longer for help, so a few minutes ago I've:

                  1. Logged out of Creative Cloud

                  2. Deinstalled Adobe Premiere CC.

                  3. Logged in Creative Cloud and again reinstalling Premiere Pro CC.

                   

                  This also didn't work.

                  So what else can I do...?

                   

                  thanks for your help

                  Wim

                  • 6. Re: Adobe Premiere and Media Encoder crash
                    oliewdj Level 1

                    Wim

                    ok my next step for diagnosing would be to look at your graphics drivers.. i know it sounds silly but this might be whats causing it.

                    Assume adobe software is up to date and ok.

                     

                    Uninstall all nvidia drivers and use the latest official ones from nvidia website (i assume you had nvidia drivers installed before the 650ti did you update these with the new card or just let it autodetect?)

                     

                    thanks

                    Oli

                    • 7. Re: Adobe Premiere and Media Encoder crash
                      Willie-Jam Level 1

                      Oli,

                      I've deleted the Nvidia Drivers. Restarted my computer. Than I've downloaded the latest driver for, especialy, my graphic card. And the programm did the rest.

                      The drivers are now up-to-date.

                       

                      Next I start Media Encorder and it still crashes at :

                       

                      1st - the Loadingscreen stops a while by:  Loading Exporter QuickTimeHost.pm

                      2nd - The Loadingscreen stops defenitive by: Loading Importer QuickTime.pm

                       

                      Thanks for your support and I hope you find the solution.

                      Wim

                      • 8. Re: Adobe Premiere and Media Encoder crash
                        Jim_Simon Level 8

                        You can always bypass AME and just hit Export instead of Queue.

                        • 9. Re: Adobe Premiere and Media Encoder crash
                          Willie-Jam Level 1

                          Your collegue Dmitri Tikhonov had the solution for this problem. It had to do with Quicktime Player.

                           

                          The solution Dmitri offered was:

                           

                          1. Uninstall Quicktime player

                          2. Re-install Quicktime player

                          3. Launch AME while holding down the Shift key, during the load.

                           

                          And it works now fine!

                          Thanks to you all and especially Dmitri for solving the problem!

                           

                          Kind regards Wim