We're not mindreaders. You want help? You'll have to ask specfic questions and describe in detail what your problem is.
Dear Mr. Levine,
I apologize. I was unaware I was addressing an Adobe Forum.
I had been attempting for over three hours to get an answer to my questions. How to get a downloaded InDesign CC app to execute? I have subscribed to InDesign CC; downloaded it, but it fails to execute. A new download did n ot accomplish anything.
I finally was connected to two different reps and both ultimately said they were not qualified to answer my question. (The connection failed during the second Chat wait.)
Do I uninstall and re-install? Will I be charged again if I uninstall? How do you "deactivate"? Will I be able to activate if I get a new download.
So, I apologize for the interruption.
What are you trying to get the app to execute? What's the OS?
Does ID show as installed? Are you trying to get the installer to work, or ID itself?
Waht are you seeing when you try -- error messge, something else, nothing?
Apology. I was unaware I was connected to an Adobe Forum.
No apologies required. We have a much better track record with solving problems than the online tech support, so if you give us all the gory details we might actually be able to help you.
Appreciationfor your polite response.
I spent another 3 hours last night Chatting. As before on 3 earlier occasions, it began with the rep informing me he was not qualified to answer my questions....after an hour. He then finally managed to get me transferred to a real technician. We spent another hour and he finally determined all I needed to do was to delete the InDesign CC folder and do another download.
That worked and after another hour I managed to get it installed. Took from 12 Midnight to 3AM.
Why in hell doesn’t Adobe inform you at the beginning of the Chat that your are speaking to a marketing rep who doesn't even kn ow how to put sugar in his coffee and not waste your time waiting for 45 minutes to begin conversing and then have to learn the rep is not a technician!
Most of the time this is the first place they send people...either that
they ask for a credit card.
Glad you got it sorted.
You can avoid wasting your own time, as well as that of customer-support and tech-support folks by stating your problem concisely and including this statement: "To avoid wasting your time and mine, if you don't have sufficient expertise to solve this promptly, please escalate this session to the manager or supervisor who can connect me to someone known to have the expertise. I don't mean to be rude. I do want to be efficient, just as you do. Thank you for your attention."
I appreciate your advice...you have the accumulated experience in these matters!