1 Reply Latest reply on Aug 14, 2013 2:21 AM by sjpt

    Book won't open


      I downloaded a book through adobe, It goes into Bluefire Reader but won't open as it says I used a different adobe account to download the book. I only have one adobe account. Im not sure how to get the book to open?  Thank you

        • 1. Re: Book won't open
          sjpt Level 4

          Are you 100% sure the book was downloaded using the Adobe ID you think you were using?

          For example, if you downloaded it on ADE before giving ADE your AdobeID, the book will be associated with an 'anonymous' ID ADE will have been using.


          Have you verified you can read the book on ADE at the moment?



          A book is associated with the AdobeID in use at the time the book was downloaded (.acsm token file turned into encrypted .epub/.pdf file).

          An AdobeID has two forms, internal (something like 'urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx') and external (email address).

          The authorization mechanism on the book is associated with the internal ID.

          The internal ID for an account never changes; you can change the email address it is currently associated with on the Adobe website.


          You can check the Adobe ID ADE is using in internal and external form in ADE2.0 using ctrl-shift-I (Help/Authorization Information).

          For ADE1.7.2 you sadly only get the external ID, using Library/Authorize Computer (which acts as a query if already authorized).

          You can check the AdobeID in external form is Bluefire.

          In either case, if you have changed the external ID associated with the account since authorizing the device,

          you may be told the old external ID, or may be told the up to date one.


          You can check the AdobeID associated with a book in internal form with the rather roundabout method at the bottom of this post.


          I don't know of any way of finding the current external ID given the internal ID of the book;

          unless it is an ID you still use in which case the mathing values from ADE2.0 will tell you.



          To find the internal AdobeID.

          open a sample DRM .epub file as a .zip file.

          With some zip programs, you can just open the .epub as an archive (ev, with 7zip),

          with others you will have to rename the .epub file to a .zip file first, then open it.

          find the file 'rights.xml' within the zip.  Probably  'META-INF\rights.xml'

          open the rights.xml file

          inside you will find a section '<user>' that looks something like




          That string is the internal version for your AdobeID.

          That stays fixed for the AdobeID, even if you change the associated email (or password),

          that internal ID is what is really associated with the book.

          (n.b. there is no point in trying to change the urn to a current one you might find and recreating the .epub file; the DRM is cleverer than that).