1 Reply Latest reply on Aug 14, 2013 2:29 AM by sjpt

    Connection Error Detected

    EmmaConnolly

      HI,

       

      I am trying to downlaod a url to an .acsm file in order to access my purchased ebook via Adobe DE. However, I always get a message which says 'Connection Error Detected. Adobe Digital Editions cannot connect to fulfilment server please make sure you are conencted to the internet'. I am conencted to the internet otherwise i wouldn't be able to access my emails, download software etc.

       

      The book was not cheap. Please help!!!!

       

      Thank you

      Emma

        • 1. Re: Connection Error Detected
          sjpt Level 4

          Sometimes that is an intermittent error if the server goes down for a bit; so try a few times at intervals.

           

          Check your firewall; even try with the firewall (temporarily) disabled.

           

          Two general suggestions below.

          They are not specific to your problem, but one or another of them often helps resolve issues.

          Unfortunately, ADE messages are often not clear, and sometimes completely clear but incorrect;

          so there is always a certain amount of guesswork in making suggestions.

           

          ~~~~~~~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

           

          ~~~~~~~~~~~~~~

           

          There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172