2 Replies Latest reply on Aug 15, 2013 9:23 AM by glaustin

    Cannot Open Premiere Pro CC

    glaustin Level 1

      Hi Guys

      I'm not sure if I should post this here or on the Cloud installation forum.


      I have CS6 Master Collection and Pr CS6 has been running fine. I'm currently running the Pr Cloud trial. On my main PC, I've downloaded P rCC and edited a small project without any technical problems. But Pr CC "Stops working" a few seconds after the splash screen appears everytime I try to open it on my laptop, which is frustrating as Pr is the key software for me and I want to take it on the road in a couple of days....


      Laptop Details:

      Dell Precision M6700 running Win7 Pro 64bit SP1 (I run Windows updates each time they are available)

      Processor Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

      BIOS Version/Date Dell Inc. A09, 06/02/2013

      750GB 2.5inch Serial ATA (7.200 Rpm) Hard Drive x 2

      SMBIOS Version 2.7

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume2

      Hardware Abstraction Layer Version = "6.1.7601.17514"

      NVIDIA Quadro K3000M with 2GB GDDR5

      Installed Physical Memory (RAM) 16.0 GB

      Total Physical Memory 15.9 GB

      Available Physical Memory 11.8 GB

      Total Virtual Memory 31.8 GB

      Available Virtual Memory 27.2 GB

      Page File Space 15.9 GB

      Page File C:\pagefile.sys


      Crash Details from Event Viewer:

      Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x51cbdef8





      Faulting module name: unknown, version:, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x0000000000000000

      Faulting process id: 0x16bc

      Faulting application start time: 0x01ce983f5f1edcd4

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: unknown


      Report Id: a28f3a69-0432-11e3-9b26-2cd05a86a968



      Any advice would be welcome please: should I uninstall and re-install Pr or would that make matters worse? If I should uninstall, should I also uninstall CS6 Functional Content that seems to have been downloaded also?








      I'm not a diploma holding geek when it comes to the internal PC plumbing.