reinstall framemaker 11.
Moving this discussion to the FrameMaker forum.
Fails in what way? Is this a standalone install of FM or part of the TCS? Did you have full admin rights to your c:\ drive when it was installed? I would look at uninstalling & reinstalling again too.
I've reinstalled FrameMaker a number of times.
The initial error message is:
Microsoft Visual C++ Runtime Error!
This application has requested the Runtime to terminate it in an unusual way.
I click OK amd let Windows collect information. I then get a dialog box that asks if I want to send more information about the problem to Microsoft.
I go to the Event Viewer and get the information about the dll.
Any ideas or suggestions?
What o/s are you running? Is your FM a standalone or part of the suite? Are you a local admin?
Yes, I am the local admin.
Windows 7 runing in an Oracle VirtualBox environment.
Slightly unusual set up but lots of other are running FM inside VMs too - I'd be tempted to first give myself full rights to my c: drive - it's not automatic in Win7 even if you are the local admin. Then I would use a clean uninstaller like revouninstaller to scub out all traces of FM and Acrobat. Then I would reinstall. If all that fails, then I think a call to Adobe Support is in order - it's usually a free call for installation issues.