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1. Re: Loss of photos and external hard drive disabled
Pattie FAug 13, 2013 5:51 PM (in response to doc3367)
Are you talking about Elements organizer when you reference 22,000 files? Was your hard drive saving the files in the Elements organizer?
Your photoshop.com account had 8153 files. Your Revel account has 7515 photos that migrated from PS.com. The other files were either not jpg or were duplicates.
Pattie
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2. Re: Loss of photos and external hard drive disabled
doc3367 Aug 14, 2013 7:59 PM (in response to Pattie F)Pattie F. Thank you for your reply. I was at my max on the Photoshop.com back-up. and I do not remember what the max was, I'm sorry. The 22,343 photo's is my entire collection that I have in the Photoshop Organizer. They were stored on my external hard drive since I did not want to take up the room by placing them on my computer hard drive "C": The external drive that held my pictures was drive "I". My other external hard drive is "GO" and that one is set up for my music. I have a partition on my hard drive "CO" that is partitioned off and is drive "DO". Drive "DO" holds the factory resets.
I know I have jumped around on you, so if you have any more questions, please do not hesitate to contact me... Thank you so very much.
Doc
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3. Re: Loss of photos and external hard drive disabled
Pattie FAug 15, 2013 12:37 AM (in response to doc3367)
I believe you are ok from the Revel perspective since your files migrated. If I can help further with Revel, please let me know.
If you need help with Elements, I suggest posting in the Elements forum so that the proper people can assist you :
forum: http://feedback.photoshop.com/photoshop_family/topics/revel_make_revel_pro_account_part_of _cc
Pattie
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4. Re: Loss of photos and external hard drive disabled
doc3367 Aug 15, 2013 5:57 PM (in response to Pattie F)Pattie F. I am very dense and have been left well behind in the electronic world, so please forgive me. Are you saying that the entire 22,343 pictures made it to Revel and is there?
Thank you for all of your help
Doc
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5. Re: Loss of photos and external hard drive disabled
Pattie FAug 15, 2013 10:45 PM (in response to doc3367)
You say your Elements organizer has 22343 files. I presume all the files in Photoshop.com came from there, so ofthe 22,343 files you had on the hard drive, 8,153 were stored in the cloud. Of those 8,153 files, 7,515 non-duplicated jpg files migrated to Revel. The other 638 fils that were on Photoshop.com that did not migrate were probably duplicates of the ones that did, or not jpg files.
Besides those, there are then about 14,190 files that you had on organizer that you did not have on Photoshop.com. Those are the ones that you will not find in Revel.
If you can hook up the hard drive and get elements to recognize it again, then you could import the rest into Revel (assuming you have a premium account or first 30 days of unlimited uploads since the free account is limited to 50 uploads a month)
Is that a bit more clear? There are still many Elements files that are not in Revel because they were not in Photoshop.com before your files migrated.
Pattie
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6. Re: Loss of photos and external hard drive disabled
doc3367 Aug 16, 2013 7:22 PM (in response to Pattie F)Pattie F. Yes that is where this old man can understand. I thank you so very much for all of your hard work on my behalf. I just pray that I can get the others back up as there are some that I will never be able to find duplicated. I will keep digging though. Thank you again for the information and the advice.
Doc
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7. Re: Loss of photos and external hard drive disabled
Pattie FAug 17, 2013 9:39 PM (in response to doc3367)
1 person found this helpfulThe elements forum is at: http://forums.adobe.com/community/photoshop_elements
You might have some luck getting Elements assistance and advice there.
Pattie