I have recently bought premier elements 11. I open the icon, click on new project, it looks to try and open but it then close.
I then get a message...
We have detected an incompatible display driver. To get a better and faster performance, please update your driver display.
Display driver details: inter. - Mobile Intel (R) 4 series express chipset family 2.1.0 - build 188.8.131.522
Any suggestions please?
Gary Stephen Yates
John T. Smith has already pointed you in the two directions which typically remedy the situation that you described.
If you go to the web site of the manufacturer of your video card and find that your video card driver is up to date, then hopefully the answer will reside in deleting the BadDrivers.txt file. The rationale for that deletion can be found in this older Premiere Elements 9 thread.
For some specifics...if you have Premiere Elements 11 installed on Windows 7 or 8 64 bit, then the path to the BadDrivers.txt file would be:
Local Disk C
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Two keys to finding that BadDrivers.txt file are
a. Program Data choice
b. Working with Folder Options Show Hidden Files, Folders, and Drivers active
We will be watching for your results.