1 Reply Latest reply on Aug 18, 2013 7:12 AM by sjpt

    How can I authorize my computer???

    diiptschup

      Hi.

      I was using ADE several months ago and there was no problem. I wanted to go back on it but It told me that it couldn't connect and needed update. So I Installed ADE 2.0 on my windows 7. But still I have error messages. It tells that it can't connect to the activating computing and check if I'm connected to the Internet. But I am. After trying and trying again, it tries to connect but nothing else. It never manage to authorize my computer... So I cannot read anything new. But, when it updated, it kept all my older ebooks.

       

      I tried to uninstall and re-install.

      I tried to turn off my antivirus software and firewall.

      I tried to clean all cookies and historic.

      I tried on wifi and ADSL.

      I tried to change my passeword.

      I checked my ID on adobe.com and it works.

      I tried my ID on a friend's mac and it works.

      But still nothing on my computer... and I don't know what to do now.

       

      Can you please help?

      Thanks a lot.

      (Sorry if my English is not very good, I'm French)

        • 1. Re: How can I authorize my computer???
          sjpt Level 4

          Two things worth trying ..

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          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.


          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

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          There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172