1 Reply Latest reply on Aug 16, 2013 1:59 AM by station_two

    CS6 oil paint error msg

    doc4383

      Just got CS 6 (not extended)  When I click Oil Paint Filter I get the following msg.

       

      The filter you were using encountered an unknown graphics processor error that caused an unexpected exit.  Check manufacturer for the latest software.

       

      Is it my graphics card.  If so, how do I check to see what I have?  I have an HP about three years old.

        • 1. Re: CS6 oil paint error msg
          Level 5

          You need to upgrade your video driver from the web site of the manufacturer of your video card, not from HP, not from Microsoft, and not through Windows update.

           

          Windows should tell you exactly what your video card is when you look at the computer properties.  I'm a Mac user, so I can't give you more precise instructions.