Hi Eric,

Currently, we are encountering "DRM Error 3321" because our PCs/Notebooks do NOT have connection to internet for “http://individualization.adobe.com”. Thoese PCs are in isolated network and NO internet access.

Is there a way to solve this issue without connecting their PCs/Notebooks to internet?

Thank in advance.

Soe

Hi Soe,

Unfortunately there is no way to resolve this error without connecting to the Internet at least once. This initial connection is required to create and download the device specific key as mentioned above. Once you have established that initial connection, you can play content offline assuming your content licenses are constructed correctly. Some content providers will require at least an initial connection to their license servers as well, although once you have the device specific key you can play files protected with PHLS or PHDS without further license acquisition.

If you are  content provider, you can find more details on how to do protect your content for offline playback here:

Protecting Content (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectingContent.pdf)

Protected Streaming (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectedStreaming.pdf)

This is probably not the answer you are looking for, but hopefully this helps a little.

Joe Steele

Hi Joe,

Thanks for reply.

There are (4)Policy-Files in Adobe Access Packager

   - dto-policy.pol

   - vod-policy.pol

   - sub-policy.pol

   - ad-policy.pol

Currently, we are using just "ad-policy.pol", Can we edit the Policy-File not to require “machine key / machine certificate” upon making the license request ?

Thanks

Soe

Adobe Primetime (aka Adobe Access) supports using licenses embedded in the content rather than retrieved from the license server. We call this PHDS/PHLS. The PHLS variant is required on iOS. You can learn more about how to set this up from this blog post: http://www.adobe.com/devnet/adobe-media-server/articles/content-protection-using-phds-phls .html

Hopefully this will help!

Joe Steele

Thanks Joe,

Currently, we are using Adobe Flash Access (v4) with following components

· Adobe Access Packager Server

· Adobe Access License Server

· Adobe Access clients (bundled Flash Player)

And HTTP Server(IIS), ALL are in isolated network with NO internet access

We can consider to use AMS, if it can help us to do Protected HTTP Streaming(VOD) without connecting to Internet.

Let me confirm one thing for PHDS/PHLS, Is there any step/process(like “Individualization") which required Internet Connection?

One of the requirements is "ALL the Files on Storage of Content(HTTP) Server must be Encrypted".

So, we won't be able to use on-the-fly DRM encryption.

Regards

Soe

Hi Soe,

There is a requirement that all Access clients have an initial connection to individualization.adobe.com server in order to create device specific keys and do an initial client validation. This cannot be bypassed. You should be able to limit the connection to only that server if that makes your job easier.

The client side PHDS/PHLS support does not require on-the-fly encryption. The assets can be encrypted on the HTTP content servers, and in fact that is the most common use case I am aware of. In this mode the licenses are created at packaging time and embedded in the metadata, which is then referenced by the playlist.

I wish I could offer you more help on creating an offline client. I am not aware of a reference implementation for this, although I know that some clients have implemented offline playback successfully with Primetime. If I am able to find out more, I will add it to this thread. One thing I have to emphasize again is that an initial connection to the Indiv server is required.

Joe

Hi Joe,

Other than Adobe Access/Primetime DRM, is there any product/solution for following requirements on Flash Videos(FLV format)?

• All video files in storage shall be encrypted
• All video streams shall be encrypted

Thanks & Regards

Soe

Im getting that exact html code and my connection is perfect but I am still getting the same error...

Hi,

Can you start new thread with detailed information?

e.g.

What OS / browser are you using?

Do you see same issue with all browsers that you can use?

Thanks,

Hiroshi

It seems to just be with google chrome, I will go through and check the security settings that I have in place again because it works with IE

I am assuming this post is for anyone.  Well I added the V5.htm web site to my Vipre firewall which is auto updated as with everything else on this desktop.  I have the latest version of everything as of 8-18-14.  Windows 7 Pro and firefox 31 With the current version of flash 14.0.0179 and shock wave.  The VUDU web site still reports 3321 error code indicating I do not have a key to access a movie I purchased on VUDU.  VUDU tech support sent me here.  This is not a problem when I use VUDU in IE11 the movie plays fine.  SO what the HELL here????????

I could not reproduce your problem here by using same firefox 31 and flash player 14.0.0.179.

Can you try the following step to see an error message?

1. Open http://drmtest2.adobe.com:8080/AccessPlayer/player.html

2. Select http://drmtest2.adobe.com:8080/Content/anonymous.f4v for Media URL

3. Press 'PLAY' button at lower left corner

If it doesn't play, please continue below steps

4. Press 'TVP' button at top right corner

5. Press 'Load DRM Metadata' button

6. Click 'License' menu at middle of screen

7. Select "FORCE_REFRESH' radio button if it is not selected

8. Press 'Acquire License' button

Please report back log messages

You may want to do:

- Resetting current data

1. Right click on flash content, choose 'Global Settings...' menu

2. Close Firefox

3. Select 'Advanced' tab

4. Press 'Deauthorize This Computer...' button

- Observe network requests/response

1. Select Firefox menu - Developer

2. Select Network

HTH

Hiroshi

The test you asked me to do failed 3321.  See picture below.  In order to recreate the problem you would need a video card and monitor

that is not ready for HDX.  That is crap because my video card is supposed to be. I connect a compliant monitor to my system and still got the 3321 so I think there is a lot going on here.  Perhaps you could see what win 7 services should be started also.

Here's the results="can't access local storage 2134"  I checked global settings on the screen and the button For allow sites to save info on this computer is set.

Interesting is that I can not set the local settings to allow disk storage.  I set it to some amount and close when I go back in to settings it is back to none.

How about all the music and other movies I have stored on the computer.  Why would I want to De-authorize this computer?

What is the location of local storage on this computer that is trying to be written to by Flash?  Maybe a permissions problem.

3:09:53.936 : DRMError event received

Error Code = 3321 [I15nFailed]

Sub Error Code = 1107296289

Error Details =

drmUpdateNeeded = false

systemUpdateNeeded = false

This is after I uninstalled and deleted the

  %AppData%\Macromedia\Flash Player\

    C:\Users\<user>\AppData\Roaming\Macromedia\Flash Player\

the error 2134 has gone away.  Still 3313 and 3321 are showing.

Hi bmazak,

OK, I'm looking at the image above.   It still seems like a permissions problem.  You're past the "write" (2134) error up front,

- Does it happen with Firefox if you create a new profile (perhaps logged in as a new user)?

- Are you logged on as admin or another standard user?

Is there anything special about this particular machine?  Is it a 32-bit OS?

I can only get that error condition

1) 3321 suberror 1107296289, then

2) 3313 [WriteMicrosafeFailed]

Sub Error Code = 1000055

... when the permissions to /Flash_Player don't allow any writing or reading of that directory.

Looks like you deleted everything BENEATH /Flash_Player, but maybe it's the /Flash_Player directory perms messing things up.

Stephen

If I create a new profile how will it affect my rights to video as a different user.  Yes the Global is set to allow, no, the flash local settings will not allow me to set the storage > than none.  Here’s the Diag listings for the computer.  Do you have a mechanism that allows you to block IPs, User ID’s etcetera because I am being block from watch Fox video and CNN video also which I think is the same problem. Same thing because it all works fine in IE but not in Firefox.  I have run Firefox in disabled mode when all the add-ons are disabled and still no change.  This is an Access database problem and I have be blocked for some reason. Recently I notice that Facebook videos are not playing also.

The "try a new user" is just to confirm it's a permissions problem - which I believe it is.

Nothing is being blocked per-se, it just that the player (my theory) can't write to that /Flash_Player/ directory you mention above.    You won't be able to watch protected content with Firefox until we resolve the permissions issue.  

Can you check the permissions on that directory?   Are they full access for the user? 
I'm not sure why IE is working in the same profile.    That's puzzling.

Let me try a few more things on my end too.   

Stephen

So what if that is true. I’m like going to change my whole computer and all my lic for this new user.  No,  you find out what your flash needs permissions wise and then tell me what permissions to change in what directories for flash. That seems a lot more common sense to me.  hen we have a fix for the 30 some other people who have this problem.  Meanwhile I create a new Windows 7 user and try it out.  Thanks for the effort.

Check the permissions again for /Flash Player.   My guess is you'll find it allows read/write.

>> %AppData%\Macromedia\Flash Player\ =>     C:\Users\<user>\AppData\Roaming\Macromedia\Flash Player\ <<

DRM files are written to \Adobe, not \Macromedia.
Permissions:  Vipre AV has to allow writes and reads to %AppData%\Adobe\Flash Player\

After all these years, there are still remnants of "Macromedia" to confuse users.

The only thing I can think of is the Vipre Firewall /AV is somehow preventing files from being written there to /Adobe/Flash Player/ and it "looks" outwardly (to Flash/the browser) like a permissions issue and we throw a 3313, etc., error.  According to Vipre docs, their software does support Patch Management for Flash too.

Let me know what happens.   If this doesn't work, I can install Vipre here if needed and configure to allow "individualization.adobe.com" through.

Stephen 

I’m A little confused about this error. Before I got a write error from my HD from flash.  I solved that and it has not reappeared.  Isn’t the 3321 error a web site denial error?  I think so.  It is going to the video website and saying  this account you are passing me does not have permission to access this site or file.  So why are you directing me to my HD?

It is being blocked as far as I can see.  Now the Facebook video shows a blank screen and it is exactly like CNN video blank screen.  If I load flash version 11.2 CNN works but Facebook does not allow the over ride.  I’m going to call my lawyer to see if there is anything illegal about block public video and being ignored by the perpetrator Adobe.

Dear Sir,

Thank You for your reply.  I do not think that the problem is reading and writing anymore.  I installed Flash 15 and the 3312.  All along the real problem has been that error 3339 does not show up and it is supposed to.  That would tell me that HDPC is not compatible so it should give me a SD play button but does not.  It just sits there with low volume and no status button on the white status play line.  Also full screen button does nothing.  Now I have another computer without VIPRE and it plays the videos fine in Firefox 32.  We are only talking about Facebook, CNN and VUDU web sites not playing video so something is different.  The other computer is Win 7 Ult and this computer is Win 7 Pro.  This problem followed me from the XP upgrade I did to Win 7 Pro with a completely new MoBo.  At that time the only problem was CNN videos.  Contacting CNN back then did not help.  Here is a current screen shot of what I get.  Notice the whole movie is in memory and just will not play.  Play button disabled. I have the Inter*.adobe.com  allowed as a Bad web site exception but I have no way to allow reads or writes in VIPRE.  Rights are granted to users in Security properties of the file system.  What other users need access to these areas of %appdata%\adobe\flash player\ and do they get full control?  My other computer that works has no different assignments in that area of the file system.

Thank You

I have recently begun having this problem with:

Firefox (32.0.3)

flash (15.0.0.152)

windows 7 pro 64 bit (Version    6.1.7601 Service Pack 1 Build 7601)

(works fine in Chrome (37.0.2062.124) btw)

I have tried uninstalling/reinstalling both flash and firefox a number of times.

I've deleted my firefox profile, and recreated.

I've deleted %appdata%\adobe\flash player\

I've deleted %appdata%\macromedia\flash player\

I deauthorized the computer

Here is my log from the test defined here: Re: DRM Error 3321 Causes & Resolution

http://drmtest2.adobe.com:8080/AccessPlayer/player.html

12:07:41.363 : DRMError event received

Error Code = 3313 [WriteMicrosafeFailed]

Sub Error Code = 1000055

Error Details =

drmUpdateNeeded = false

systemUpdateNeeded = false

12:07:39.504 : Acquiring License

12:07:35.467 : Metadata received

12:07:35.418 : loading metadata from metadata file...

12:07:31.758 : Player mode changed to  TVP

12:07:28.186 : DRM Error: 3313 [WriteMicrosafeFailed]

12:07:24.277 : Load http://drmtest2.adobe.com:8080/Content/anonymous.f4v

12:07:07.056 : This swf version is 20

12:07:07.056 : Player Initialized!

12:07:07.049 : Player mode changed to  SVP

12:07:06.938 : Can't access local storage: Error #2134

When I change the amount of "local storage" that the flash player can have, it won't "stick".  I go back and it is still at 0.

I've added drmtest2.adobe.com to my global list of allowed sites, and that doesn't help.

A screen shot of the permissions for %appdata%\adobe\flash player\

A screen shot of the permissions for %appdata%\macromedia\flash player\

The global storage settings:

Tried adding drmtest2.adobe.com specifically (still didn't help)

I change this to something > 0, click close, re-open it and it is still 0.

I use AVG AnitVirus Free Edition 2014 (2014.0.4765), I've tried disabling it, to no avail.

This is the error I get:

DRM AUTHORIZATION ERROR

Write to the file system failed.

(Error Code: 3313. Suberror Code: 1000055)

Yes I see quite a tech type answer but you fail to explain several things here.  Why am I able the connect to the http://individualization.adobe.com in IE and chrome but not in Firefox pn the same machine?  What is it in Firefox security that is stopping a connection to this file.  May I sagest a political arranged failure to force Mozilla into Adobe's way of thinking?  Or, is this an attack by some outside source who has my name on his hit list. Or, maybe the Gov has finally managed to classify it's citizens onto allowed to use and not allowed to use groups so Adobe can keep it's hands clean.  What are we supposed to think?  I'm Assuming it is a fight between Adobe and Mozilla since the recent statement by Mozilla that they are going to add code to Firefox to allow for the Adobe requirements under protest of keeping the Internet open and free.  As of 9-28-14 no code has been announced and we would like some date when this is going to be pushed out.  Now having said that, just what is the http://individualization.adobe.com site and why do I need access to it.  Please explain the evolution of this requirement and how users are given access rights or have them taken away?

Can anyone give me any advice on how to fix this?

If you are having an issue now.

Please start new discussion with detail information about your problem.

Thanks,

Hiroshi

I posted a very detailed description of the problem I'm having above:

Here: -> Re: DRM Error 3321 Causes & Resolution

Okay, are you still using same version of browsers and flash players?

Also can you try to disable a protected mode in Internet Options's Security tab for IE to see it matter or not?

I don't recommend to disable a protected mode, but I just want to know it give you different result or not.

Thanks,

Hiroshi

Oops, sorry it seems that you are seeing a problem with Firefox. Not in IE.

Any update on how I can fix this?

For those who have a Network connection problem on a laptop, I would go to the website of their cell phone provider and look up tethering instructs to tether a WIFI connection for this purpose.  Most smartphones have this capability in settings, Network, tethering.

As far as I can tell with my problem on my desktop I believe at one point after purchasing a Internal Blue Ray player Drive, I could not get a Windows compatible Software player to play BluRay movies.  I was loading different Codec packages and must of loaded a bad one that replaced some Windows 7 system files.  I did get the BluRay software to run.  After trying everything to fix this DRM error in VUDU, I finally reinstalled Windows 7 Pro.  6-7 Hours later the problem was resolved.  I would appreciate a reply, if you too, had loaded any Codec packages for whatever reason or installed some DVD utilities that may have overwritten system codec files that came with Windows 7.  If you have I would just go for the reinstall of Windows 7.  That's all I remember doing that might have caused this error. Good day!

Just remember, that in my case, I only had the error in Version 31-33 of Firefox.  IE11 worked just fine, I just don't use the program.  So, you see it did not point to a system file problem.  However reinstalling Windows fixed it.  Thank You all tech support companies who had the patients to put up with my ranting and raving during this problem.