4 Replies Latest reply: Aug 19, 2013 4:48 AM by xramk RSS

    Extension Manager CS6 freezes when loading extensions

    xramk

      Extension Manager CS6 freezes when loading extensions

       

      When launching Extension Manager CS6 it starts loading extensions but totally freezes when the last 30 percent of the loading extension bar is still unaccomplished. It is not possible to close the window, not even with the task manager.  I have restart the computer to get rid of it.

       

      My OS is Windows 7, 64 bit. The most recent versions of the entire Adobe CS family are installed, freshly updated, including the Extension Manager CS6.

       

      To trace the cause of the problem I tried to create a log file in the folder C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6. I logged in as administrator and wrote in the Command Prompt Window:

      echo > ExManLog.YES

      The log file was created but contains nothing but "ECHO is on".

       

      A possible cause of the problem might be that I have two installed active version of Ajatix Advanced CSS Drop Down Menu, which is an add-on to Dreamweaver. The first version is the free one, the second is the full paid version. I would like to deactivate the first one since which might make the Extension Manager happier. But the only way to deactivate it that I know of is to use the Extension Manager. Catch 22.

        • 1. Re: Extension Manager CS6 freezes when loading extensions
          Carl Sun Adobe Employee

          What will be in ExManLog.YES doesn't matter. Extension Manager CS6 will create log files as long as this file exists, regardless of its content.

           

          If the paid one didn't overwrite the free one, you can go to "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6" folder and delete ajxcssmenu2.3.0.mxi, ajxcssmenu2.3.0.mxi_air and ajxcssmenu2.3.0.mxp then retry provided that you only installed it for yourself. If you installed it for all users, go to "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6" folder instead.

          • 2. Re: Extension Manager CS6 freezes when loading extensions
            xramk Community Member

            Dear Carl, thanks for the advice that made me understand how to remove an extension without using the Extension Manager. However, the problem persists, i.e the Extension Manager freezes soon after it is launched, when the last 30 percent of the loading extension bar is still unaccomplished.

             

            Following your instruction I have tried to remove both my versions of the troublesome DW extension (Ajatix Advanced CSS Drop Down Menu). Which in my case meant that I deleted the following files:

            the files com.ajatix.AdvancedCSSMenuLight.mxi, com.ajatix.AdvancedCSSMenuLight.mxi_air and com.ajatix.AdvancedCSSMenuLight.zxp in C:\Users\<My UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6

            and the files ajxcssmenu2.3.0.mxi, ajxcssmenu2.3.0.mxi_air and ajxcssmenu2.3.0.mxp in C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6

             

            In the hope of cleaning out everything from this extension I have also deleted the following files:

            AJXCSSMenu.chm, AJXCSSMenu.dll in C:\Users\UpdatusUser\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration\JSExtensions

            and AJXCSSMenu.chm, AJXCSSMenu.dll, AJXCSSMenuLight.chm, AJXCSSMenuLight.dll in C:\Users\ipb-master\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration\JSExtensions

             

            Every time I thus get rid of the Ajitex files the Extension Manager seems happy and loads the only extension I currently have left (Adobe exchange). However when I reinstall the Ajitex extension, the Extension Manager behaves in the same bad manner, freezes after approximately 70 percent of the process of loading extensions. Same thing when I remove this extension and try to install another from Ajitex (Email Spam Blocker). It seems to install all right but afterward the Extension Manager freezes when launched.

             

            Don't know what to do now.

            • 3. Re: Extension Manager CS6 freezes when loading extensions
              Herbert2001 Community Member

              I experienced the same issue. Running it with "open as administrator" fixes it, and opens the manager. You can then clean out any problematic extensions.

              • 4. Re: Extension Manager CS6 freezes when loading extensions
                xramk Community Member

                Thank you Herbert2001, you are an angel! The problem to which I have devoted three days was solved in a second. In my case the solution when Extension Manager CS6 freezes during the extensions loading process is thus to restart it and run it as administrator.