6 Replies Latest reply: Aug 18, 2013 11:07 PM by Romsinha RSS

    Adobe Premiere Pro CC Crashes on Launch

    tclott@partners2media.com Community Member

      I have been a Creative Cloud subscriber since July 2012.  I have been using Premiere Pro CS6 since I subscribed.  Today I tried downloading the recent Premiere Pro CC. Unfortunately, after numerous attempts on my part, it continues to crash on startup.  Here is what I have tried so far after researching the issue online and on your support page:

       

      • I found the most recent Premiere Pro update and installed that.
      • I tried updating my NVIDIA graphics card.
      • I tried disabling my NVIDIA graphics card.
      • I tried uninstalling Adobe Premiere CC and reinstalling.
      • I tried logging out of Creative Cloud and re signed in.

       

      I continue to have the same problem with crashing.  Below is the error report I receive.

       

      Problem Event Name:            BEX64

        Application Name:    Adobe Premiere Pro.exe

        Application Version: 7.0.0.342

        Application Timestamp:        5176598d

        Fault Module Name:

                  StackHash_1dc2

        Fault Module Version:          0.0.0.0

        Fault Module Timestamp:     00000000

        Exception Offset:     0000000000000000

        Exception Code:       c0000005

        Exception Data:        0000000000000008

        OS Version:  6.1.7601.2.1.0.256.48

        Locale ID:     1033

        Additional Information 1:    1dc2

        Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:    eae3

        Additional Information 4:

                  eae36a4b5ffb27c9d33117f4125a75c2

       

      Thank you,

      Tim Clott

      tclott@sbcglobal.net (Also my Creative Cloud ID)