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1. Re: Photoshop CS2 help does not work.
Curt Y Aug 18, 2013 7:51 AM (in response to Moe Lajoie)Are you using the CS2 version with the Adobe supplied s/n? Servers no longer recognize the original CS2 you purchased.
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2. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 7:56 AM (in response to Curt Y)Yes, I am using the original Adobe supplied S/N. Is there a solution to my problem?
Best Regards,
Moe
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3. Re: Photoshop CS2 help does not work.
Jeff Arola Aug 18, 2013 8:09 AM (in response to Moe Lajoie)Are you on a windows system?
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4. Re: Photoshop CS2 help does not work.
Noel Carboni Aug 18, 2013 8:19 AM (in response to Moe Lajoie)Moe Lajoie wrote:
Is there a solution to my problem?I don't really see it as an activation issue, but Curt may know something I don't about interaction with the Help servers... If you have an activation issue you might be helped by this:
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
-Noel
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5. Re: Photoshop CS2 help does not work.
JJMack Aug 18, 2013 8:48 AM (in response to Moe Lajoie)On a windows system CS2 help is througn Adobe Help Center. Make sure it was installed on your system. There shotld be a shortcut for it in you start menu."Adobe Help Center" on my Windows 7 64Bit system my shortcut points to ""C:\Program Files (x86)\Adobe\Adobe Help Center\ahc.exe"". Make sure ahc.exe is installed on your system. If not its a free Download here the link http://www.adobe.com/support/downloads/detail.jsp?ftpID=3171
Note CS2 Help Files are not part of the download they should be on you system.
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6. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 8:43 AM (in response to Jeff Arola)Yes, windows 7
Sent from my iPhone
Moe Lajoie
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7. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 9:34 AM (in response to JJMack)when I click on AHC.exe, a help icon appears on the system tray and when I click on that, nothing happens.
Best Regards,
Moe
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8. Re: Photoshop CS2 help does not work.
JJMack Aug 18, 2013 10:12 AM (in response to Moe Lajoie)When I click on the shortcut in the start menu I get s security pop-up asking If I want to let ahc.exe make changes to my system. I also get the pop-up when I use CS2 help. When I give the OK I get CS2 help from CS2 and get this from the start menu shortcut:
When I double click on ahc.exe in the file explorer I get this:
Something may be messed up in you install of Adobe Help Center. There is no entry in the control panel Programs and Features for it on my system. Perhaps if you reinstall CS2 on top of itself the problem will be fixed.
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9. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 10:18 AM (in response to JJMack)I tried to reinstall on top of itself but that didn't help either. I think that since the help info comes from the Adobe server, and now the Adobe server no longer recognizes CS2 I won't be able to get it to work.
Thank you very much for your quick replies to my question, but I think i'll have to live without the help utility.
Best Regards,
Moe
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10. Re: Photoshop CS2 help does not work.
Noel Carboni Aug 18, 2013 10:37 AM (in response to Moe Lajoie) -
11. Re: Photoshop CS2 help does not work.
Jeff Arola Aug 18, 2013 10:40 AM (in response to Moe Lajoie)The help in cs2 isn't based on adobe severs as newer ones are. The help files themselves are on your computer.
Did you install the updated Adobe Help Center 2.1 that JJMack linked to and click on Run As Administrator when you install it?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3171
There is also an updated help package available for photoshop cs2 that you might try as well
The zip file you download goes into C:\Program Files (x86)\Adobe\Adobe Help Center\AdobeHelpData\Packages (64 bit windows 7)
or C:\Program Files\Adobe\Adobe Help Center\AdobeHelpData\Packages (32 bit windows 7)
(don't unzip the file you download)
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12. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 10:43 AM (in response to Noel Carboni)OUTSTANDING! I will try that. One question, the website said something about this would work if you have a legal copy of CS2. How do I prove that to them? (my is legal by the way)
Best Regards,
Moe
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13. Re: Photoshop CS2 help does not work.
JJMack Aug 18, 2013 10:57 AM (in response to Noel Carboni) -
14. Re: Photoshop CS2 help does not work.
Moe Lajoie Aug 18, 2013 11:17 AM (in response to Jeff Arola)PROBLEM SOLVED. I guess I missed seeing the link that J J Mack sent linking to the Adobe Help Center 2.1.
I just clicked on that link and installed it and problem is solved.
I assume that you, JJ and Noel can all see this message. I can't thank you guys enough for your help.
I am quite familiar with CS2, but every once in a while I need access to the help file and it's been a real struggle for the past couple of months without it.
thank you again........... VERY MUCH!!
Best Regards,
Moe
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15. Re: Photoshop CS2 help does not work.
Noel Carboni Aug 18, 2013 11:24 AM (in response to Moe Lajoie)You're welcome.
-Noel