13 Replies Latest reply: Aug 31, 2013 10:05 PM by A.T. Romano RSS

    Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)

    THEBRON_COOL

      I have been using Adobe Premiere Elements 9 for quite some time now. I've made several projects in the past, and now all of a sudden it says on the launcher "You've reached your storage space limit. If you'd like to back up, store, share, and access your photos online, please consider upgrading your storage plan." I ignore the notification and proceed to make a new project. After it finishes loading, the editor tab pops up, but pops up blank, and remains blank, and there's nothing I can do about it. I don't want to pay for online storage because it's too expensive and I don't have the money, and I don't know where I can delete what seems to be online files. I have tried deleting and reinstalling the software, but I still get the error message.

       

      I haven't gotten any help at all for my problem. I payed $100 for this and I want to make use of it. This is my last hope. Someone please find a solution for me.

       

      Bronson

        • 1. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
          Steve Grisetti CommunityMVP

          What operating system are you using? Is it the 32-bit or 64-bit version?

           

          How fast is your processor and how much RAM do you have? How much free, clean, defragmented space is on your C drive? When did you last run Disk Cleanup and Disk Defragmenter?

           

          You are using a three year old version of the program. Did it work in the past and, if so, when did it suddenly stop working?

          • 2. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
            THEBRON_COOL Community Member

            I am using 64-bit Windows 7. My processor is an Intel Core i5 2.8 GHz. I have 6GB of ram. I have a 1TB hardrive, and my C drive is not even halfway used up. I never thought about running the Disk Cleanup and Disk Defragmenter...

             

            Running the Disk Cleanup and Drefragmenter didn't seem to help. It still brought up the error message and still did the same thing it always did: NOTHING.

             

             

            Adobe Premiere Elements 9 certainly did work in the past. I suddenly stopped working a few months ago. I went to work on a project, it brought up the error message, proceeded to make a new project, and the software did nothing. I haven't been able to use it since.

             

            Bronson

            • 3. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
              A.T. Romano Community Member

              Bronson

               

              I have some ideas to contribute, if needed, after you and SG have worked through your troubleshooting plan.

               

              1. Flushing the preferences

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              9.0

              and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.

               

              2. Is there any way for you to get in Premiere Elements (Welcome Screen) where you have the "Manage My Account ID" opportunity? What I would like to do here, if the opportunity exists, for you to sign out of your Adobe ID and Password and the sign in.

               

              3. I do not think the following is involved, but please check anyway...

              In Search above Start button, type in Administrative Tools. Click on Administrative Tools option at top of left side column. Then click on Services/FLEXnet Licensing and make sure Status = Started and Startup Type = Automatic.

               

              Please review and then let us know if any of the above had any impact on the situation.

               

              Thanks.

               

              ATR

              • 4. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                Steve Grisetti CommunityMVP

                Great suggestions, ATR!

                 

                The only other thing I'd suggest is opening the Elements Organizer and turning off Online Backup under Edit/Preferences.

                • 5. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                  THEBRON_COOL Community Member

                  Steve, I have tried your suggestion before, and it didn't seem to help before. The backup/sync was on, and I turned it off. I opened Premiere Elements 9, and everything popped up (timeline, media, etc.)

                   

                  A.T., I tried everything you suggested along with Steve's suggestion, and I guess what you suggested worked. The editor popped up with everything. Too bad I had no video footage to edit, so I could test to see if I could actually edit.

                   

                  I'll record something later to test it out and update you guys to see if it works.

                   

                  Thank you both for your suggestions!

                   

                  Bronson

                  • 6. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                    A.T. Romano Community Member

                    Bronson

                     

                    Great, great news.

                     

                    When you get everything together and get a chance, please let us know if it was everything in the list or one particular item in the list that was the key to success?

                     

                    Thanks for considering our suggestions.

                     

                    ATR

                    • 7. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                      the_wine_snob Community Member

                      ATR,

                       

                      Also, when "online storage" is mentioned, I first think of the now replaced, Photoshop.com, which included a certain amount of online storage. As Photoshop.com has been replaced by Adobe Revel, I would also suggest checking with the Adobe Revel FAQ's, as they contain instructions for migrating from Photoshop.com to Revel: http://forums.adobe.com/community/revel

                       

                      Hunt

                      • 8. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                        A.T. Romano Community Member

                        Hunt,

                         

                        From what I gather from all of the solved above, migration to Adobe Revel was never a consideration. It was just how to get rid of what appeared to be unwanted intrusion into opening process of the program.

                         

                        Although Bronson has acknowledged (post 5) that the problem is solved, I was curious as to which one (or all) of my suggestions turned things around.

                         

                        I have found the FAQs on this matter of no avail when this type of situation decides to hit.

                         

                        ATR

                        • 9. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                          the_wine_snob Community Member

                          Well, since "online storage" was part of Photoshop.com, which was replaced by Adobe Revel, I am not sure why you find the information on migrating from the discontinued Photoshop.com, unuseful.

                           

                          Hunt

                          • 10. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                            THEBRON_COOL Community Member

                            Hello everyone,

                             

                            Sorry for the long absense.

                             

                            I don't think the issue was fixed. When I opened Premiere Elements 9.0, it did the same thing as always: nothing. I'm not sure what happened. It was working once, and now it's not. Offer me solutions if you still have any. I seriously want to get this software working again.

                             

                            I couldn't find much on how to delete photos from Photoshop.com and Adobe Revel.

                             

                            Bronson

                            • 11. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                              A.T. Romano Community Member

                              Bronson,

                               

                              Did you have photos stored on photoshop.com? Ever? If so, they probably have all been transferred over to Adobe Revel if you did nothing during the Adobe transitioning from photoshop.com to Adobe Revel.

                               

                              Right now there is funny business going on with Elements programs with regard to the Adobe ID and Password sign ins. I still do not see an explanation for not being able to sign in, but the program works in spite of this. I have not see Adobe posting any acknowledgment of the problem or its probable involvement in the situation.

                               

                              When you reported what I thought was success on your side, I asked

                              When you get everything together and get a chance, please let us know if it was everything in the list or one particular item in the list that was the key to success?

                              Never did get an answer to that question whether it was one or a combo of my suggestions that got things working at that time. So, answer to that would help especially now when we seem to get back to Premiere Elements 9.0/9.0.1 not working.

                               

                              Since your report of success on August 19th how long did the success last? Until today or other?

                               

                              If you have not already, have you repeated the steps that appeared to resolve the issue?

                               

                              When you went back to using the "fixed" Premiere Elements 9.0/9.0.1, did you get tempted into clicking on any of the photoshop.com/Adobe Revel lures?

                               

                              Please review the above and then we can decide what next.

                               

                              Sorry for the setback.

                               

                              ATR

                              • 12. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                                THEBRON_COOL Community Member

                                I don't remember ever having photos stored on photoshop.com. I remember migrating my account from photoshop.com to Revel.

                                 

                                My apoligies to not answering your question. I guess I should've read your comment thoroughly, haha.

                                 

                                My potential "key to success" was simply following your instructions along with Steve's suggestion, and it eventually made the software work for only a brief amount of time.

                                 

                                When I deleted the 9.0 folder, it reappeared when I opened the Adobe Premiere Elements 9 launcher. I don't know if that was supposed to happen, but I thought I'd just bring it up.

                                 

                                When I opened Premiere Elements 9.0 successfully on 8/19/13, it only opened twice before it stopped working again. I tried repeating the steps, and it didn't seem to help.

                                 

                                I did not click on any photoshop.com/Adobe Revel lures when I potentially "fixed" my software if I recall.

                                 

                                One thing I did try to do is put the files into WinRAR archiver to see if there were any files I could mess with, but I didn't find much. I found a blank project, I tried opening it, PE9 just loaded up and closed straight away. I tried 2 more times and kept opening and closing, so I eventually gave up.

                                 

                                Hopefully I'll get this piece of junk working again. If not, I'll just buy a different software. It's not so bad knowing that the program is over 3 years old.

                                 

                                Bronson

                                • 13. Re: Adobe Premiere Elements 9 won't open (says 'my online storage is full' on launcher)
                                  A.T. Romano Community Member

                                  Bronson

                                   

                                  I am just about to call it a day, but saw your reply and wanted to reply briefly.

                                   

                                  When you do the deletion of the Adobe Premiere Elements Prefs file or the whole 9 Folder that the Adobe Premiere Elements Prefs file exists in, that file and folder are regenerated, "anew". That is the intent and expectation.

                                   

                                  In all of this did you have time to get in any significant about of video editing/exporting that might contribute to the need for computer maintenance of pile ups of preview files, conformed audio files, and conformed video files?

                                   

                                  What about those Scratch Disks...are they all directed to the same location with enough hard drive space to accept what the program is automatically sending there as it operates? Are those Scratch Disks directed to the Local Disk C or external hard drive? If external hard drive, any problems with drive letter changing?

                                   

                                  Have you exhausted the times that you want to flush preferences and deactivate/uninstall/reinstall Premiere Elements 9.0, followed by the 9.0.1 Update? If so, have you given thought (for troubleshooting purposes for now) to downloading and installing the free 30 day tryout of Premiere Elements 11 to determine if you run into the same issues as you have now with Premiere Elements 9.0/9.0.1? Keep in mind that a new version is expected to be released soon. So factor that into any purchasing plans that you might have for Adobe products.

                                   

                                  Please update us on your progress.

                                   

                                  ATR