Can you please confirm whether the Kobo Glo also authorized with the same user account?
Yes, the ereader has the same user account.
Also, we had, in the past, successfully copied a ebook bought at the same place, on the same computer and Kobo.
Have you tried right clicking on the book you want to transfer and than selecting copy to KOBO? This is how I transfer to my glo.
Thank you for trying to help me.
Yes, i tried to copy on Kobo by right clicking but we got the same message of error
I really don't know how to resolve it .....