4 Replies Latest reply on Aug 21, 2013 2:15 PM by HonorPrime

    After Effects Crashing on timeline Scrub & RAM preview

    HonorPrime

      I'm relatively new to AE.

       

      I'm working on an iMac (Late 2009, 2.66 GHz Intel Core i5, 12GB 1067 MHz DDR3, ATI Radeon HD 4850 512 MB, OSX 10.8.4)

       

      For the past two weeks, immediately following the successful completion of two small projects, AE CS5 began to FREEZE my entire computer (No error codes or beach balls of death) requiring a hard re-start.  So after attemping vaious 'fixes' found here & across the internet (closing OpneGl, unistalling & reinstalling, etc.), I took my computer to apple looking for answers.  After showing them the issue, they ran EVERY diagnostic they had & my computer came back ALL CLEAR!  It's even running better!  So I upgraded to CC & the problem continues.  I've EXCLUSIVELY used Adobe products (Ps, Fl, Ai, & ID) for the past 10+ yrs and have been sold till this AE issue.  I'm beginning to DESPAIR!  I've seen this concern referred as far back as CS3 & am praying that someone can help me ASAP as I've just received a Big contract TOTALLY dependent upon AE. I don't know if there's software conflicts somewhere due to an update (remember, it WAS working & I completed my first two projects with NO ISSUE AT ALL!)

       

      Please HEEEEELLLLLPPP!

        • 1. Re: After Effects Crashing on timeline Scrub & RAM preview
          Mylenium Most Valuable Participant

          Sounds like your CoDecs are busted. Reinstall Quicktime and check the respective settings. also remove conspicuous third-party CoDecs you may have installed e.g. from screen recording software or video chat apps.

           

          Mylenium

          1 person found this helpful
          • 2. Re: After Effects Crashing on timeline Scrub & RAM preview
            HonorPrime Level 1

            Thanx so much for the reply!

            Forgive me if I sound like an idiot but my knowledge of these things is intermediate at best.

             

            I've tried uninstalling Quicktime but it doesn't appear to be possible as it say's "cannot be deleted as it's a part of the OS."

            Should I just attempt to reinstall it?  Also, regarding the codec suggestions; I have no third party video chats aside from Skype and no screen recording software that i know of.  I do have multiple players like DivX & VLC as well as Perian. Could an update of one of those be the issue?

            • 3. Re: After Effects Crashing on timeline Scrub & RAM preview
              HonorPrime Level 1

              Again thanx for the reply.  Please Bear with me as I'm REALLY trying to get this up and going again

               

              Ok, I've uninstalled:

               

              Perian- tried AE-crashed when I scrubbed & RAM previewed

               

              DivX-tried AE-crash when I RAM previewed

               

              Skype-tried AE-crash when I RAM Previewed & scrubbed timeline

               

              Wondershare-tried AE crash when I RAM previewed & scrubbed timeline

               

              The only video apps I have now are VLC, QuickTime (which I can't unistall apparently), & Final Cut Pro-X, & AE CS5.  Any further instructions would be so GREATLY APPRECIATED!! I've just landed a HUGE contract with the local HighSchool dist as well as a job with a certain high-profile shoe company THAT IS TOTALLY DEPENDENT on my ability to use AE!!!

              • 4. Re: After Effects Crashing on timeline Scrub & RAM preview
                HonorPrime Level 1

                IT'S WORKING!!!!!

                I deleted one more app (an AVI-DVD converter)  NOW IT'S WORKING!!

                THANX SO MUCH!!!