I keep trying to install the new upgraded flash player. I get as far as pressing "save" to my desktop. It then says that the file already exists because I have already done this ten times. If I ask it to replace the file, nothing further happens and if I ask it not to replace the file, it doesn't work either. the download box never pops up for me to select "run." Is there a number I can call so someone could walk me through this?
"Downloading" or "saving" is only half the task. You MUST install it or it won't work.
FIND the file on your desktop and double click it. That will "run" the installer.