3 Replies Latest reply on Aug 20, 2013 4:26 PM by Mike M

    "swMSM.msi" file to uninstall

    Flash_Question Level 1

      Need "swMSM.msi" file. Needed to uninstall the product. File is missing.


      How can I have that file emailed from Adobe to me ?



        • 1. Re: "swMSM.msi" file to uninstall
          Mike M Level 6

          Please don't post the same question multiple times. This is a user-to-user forum and is NOT staffed by employees 24/7 so it may take more than  a few minutes to get a reply.

          1. Download the uninstaller for Flash Player



          The Flash Player uninstaller executes on both 64-bit and 32-bit version of the Windows operating systems.

          Save the file in a location where you can find it easily after you restart your computer. For example, save it on your Windows desktop.

          Note: To uninstall Flash Player beta, use the corresponding Flash Player beta uninstaller available in Adobe Labs.


          2. Exit all browsers and other programs that use Flash



          The uninstaller does not work if any programs that use Flash are running on your computer.



              Look at the taskbar. If the taskbar contains program icons for a browser or for a game that uses Flash, right-click each icon and choose Close. This example shows a browser in the taskbar:


          Right-click program in taskbar to close


          Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit, as shown in this example:


          Right-click Yahoo! Messenger in system tray to exit

          3. Run the uninstaller



              Double-click the icon of the uninstaller that downloaded to your computer. 



              Follow the prompts. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes. 



              Delete Flash Player files and folders. 




                  Choose Start > Run.



                  Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash 




                  Delete all the files in this folder. 



                  Follow step 1 to step 3 for the following:
                  %appdata%\Adobe\Flash Player
                  %appdata%\Macromedia\Flash Player




                  Beginning with Flash Player 11.5, uninstalling the Flash Player resets the AutoUpdateDisable and SilentAutoUpdateEnable settings in mms.cfg to their default values, which are:

                  • AutoUpdateDisable=0
                  • SilentAutoUpdateEnable=0
                  If you are running the Flash Player uninstaller as part of your deployment process, redeploy any custom changes that you have made to either AutoUpdateDisable or SilentAutoUpdateEnable.


          4. Verify that uninstallation is complete



            Restart your computer.



            Open your browser and check the status of Flash Player.


          • 2. Re: "swMSM.msi" file to uninstall
            Flash_Question Level 1

            Thank U ... please help further.


            "swMSM" still shows up in XP Add or Remove Programs asking for "swMSM.msi" file to complete uninstall.


            Thank U again.