3 Replies Latest reply on Aug 7, 2015 11:37 AM by maria__

    Why is there NO direct EMAIL customer service ?


      We should be able to email support.


      I need to file "swMSM.msi" emailed from Adobe to complete uninstall.

        • 1. Re: Why is there NO direct EMAIL customer service ?
          Mike M Level 6

          Flash Player is free, so this is all the support there is.



          1. Download the uninstaller for Flash Player



          The Flash Player uninstaller executes on both 64-bit and 32-bit version of the Windows operating systems.

          Save the file in a location where you can find it easily after you restart your computer. For example, save it on your Windows desktop.

          Note: To uninstall Flash Player beta, use the corresponding Flash Player beta uninstaller available in Adobe Labs.


          2. Exit all browsers and other programs that use Flash



          The uninstaller does not work if any programs that use Flash are running on your computer.



              Look at the taskbar. If the taskbar contains program icons for a browser or for a game that uses Flash, right-click each icon and choose Close. This example shows a browser in the taskbar:


          Right-click program in taskbar to close


          Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit, as shown in this example:


          Right-click Yahoo! Messenger in system tray to exit

          3. Run the uninstaller



              Double-click the icon of the uninstaller that downloaded to your computer. 



              Follow the prompts. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes. 



              Delete Flash Player files and folders. 




                  Choose Start > Run.



                  Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash 




                  Delete all the files in this folder. 



                  Follow step 1 to step 3 for the following:
                  %appdata%\Adobe\Flash Player
                  %appdata%\Macromedia\Flash Player




                  Beginning with Flash Player 11.5, uninstalling the Flash Player resets the AutoUpdateDisable and SilentAutoUpdateEnable settings in mms.cfg to their default values, which are:

                  • AutoUpdateDisable=0
                  • SilentAutoUpdateEnable=0
                  If you are running the Flash Player uninstaller as part of your deployment process, redeploy any custom changes that you have made to either AutoUpdateDisable or SilentAutoUpdateEnable.


          4. Verify that uninstallation is complete



            Restart your computer.



            Open your browser and check the status of Flash Player.


          • 2. Re: Why is there NO direct EMAIL customer service ?
            mary nissenson

            I totally agree with you. I have a pricing/refund issue. How is the forum supposed to answer that??

            • 3. Re: Why is there NO direct EMAIL customer service ?
              maria__ Adobe Employee

              Hi Mary,


              Flash Player is a free product.  If you're having a pricing/refund issue it must be with a different product.