6 Replies Latest reply on Aug 21, 2013 7:17 AM by Peter Grainge

    PowerPoint Baggage File

    EnthoK

      I'm using Robo 9 in Windows 7.  I can import a PowerPoint baggage file and link to it (the link is in a table in the topic).  When I generate WebHelp, View the output and click the link, nothing happens.  Does Robo 9 place nicely with PPT?  I've gone to the hyperlink properties and tried opening in different frames, and even popups, to no avail.

       

      Thanks for your help!

        • 1. Re: PowerPoint Baggage File
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          I'm guessing that the issue here is one of the browser not understanding what it should do with a file using a PPT or PPTX file extension.

           

          My guess is that you will find you need to convert the file to a different format that be more universally understood.

           

          Cheers... Rick

          • 2. Re: PowerPoint Baggage File
            EnthoK Level 1

            Thanks for your reply, I wondered if PPT was the problem.  The odd thing is, when I preview the topic using the eyeglasses icon, I can open the PPT file.  It's when I generate and view the results that the link goes dead.  WebHelp is my primary layout.  Is there a setting I might change to get this to work?

             

            I can't change the PPT format, but I can publish the slide deck on our intranet and link to it from the project, so there is a backup plan. 

            • 3. Re: PowerPoint Baggage File
              Captiv8r Adobe Community Professional & MVP

              Hello again

               

              Okay, so when you generate, I'm guessing you have enabled the Mark Of The Web option? If so, that's likely what is killing the link. So you might try turning that option off, then try again.

               

              Cheers... Rick

              • 4. Re: PowerPoint Baggage File
                EnthoK Level 1

                You're right, that fixed the problem.  But the Add Mark of the Web option is necessary in my case, because the company's Internet Explorer settings disable Robo's ActiveX controls and prevent some of the navigation features from working properly.  I'm going to have to go with Plan B, publish the PPT deck on our intranet and link to it from Robo.

                 

                Thanks for your help!

                • 5. Re: PowerPoint Baggage File
                  Captiv8r Adobe Community Professional & MVP

                  That's usually the best way to fly if you can, yes.

                  • 6. Re: PowerPoint Baggage File
                    Peter Grainge Adobe Community Professional (Moderator)

                    Is this just a problem while you are working on it or when the end users access the help?

                     

                    If it is just you, the other way in IE to avoid the ActiveX problem is to go into IE advanced options and Enable Active Content on My Computer. That way you don't need MoW. Or maybe you are blocked from changing it?

                     

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                     

                     

                    @petergrainge