1 Reply Latest reply on Aug 21, 2013 10:09 AM by sjpt

    Access Problems


      I have taken all the correct steps and I still can not open my downloaded e-book. It's password protected, but I was under the impression that Digital Editions could help me transer that to my reader. I have the password and everything but it won't let me enter it. I played with it for hours and can't figure it out. Can anyone provide any insight?

        • 1. Re: Access Problems
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0