2 Replies Latest reply on Aug 23, 2013 8:34 PM by pwillener

    Flash and Reader plug-in installers don't work

    NeilinEastbury

      I am running Firefox 23.0.1 on Vista Home Premium 32.

       

      I have had several failed "automatic" updates for the Flash Player plug-in so tried to install manually. Again after failed attempts I have tried a number of things:

      • run as administrator
      • run in safe mode
      • both of the above

       

      In all cases, a process appears in the Task Manager but then just sits there with 0% CPU activity. I am able to delete the process.

       

      After looking around various Adobe pages, I came across the .msi version of the Flash Player plug-in installer (install_flash_player_11_plugin.msi) - this seems to have worked fine. I haven't tried it for the Reader.

       

      Any clues why there is an issue here?