5 Replies Latest reply on Aug 22, 2013 6:59 PM by A.T. Romano

    Elements 11 showing constant video driver incompatibility message

    dtbaker2318

      Running Elements 11 on a Windows 8 MSI laptop. Worked fine first few months, but have been getting the following message every time at start up now:

       

       

      we have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver.

      Display driver details: NVIDIA Corporation - GeForce GTX 675M/PCle/SSE2 3.0.0

       

      Have taken computer in, techs tried updating display driver, warning will not go away. Videos and photos loaded into Elements show up only as a blank white screen on playback.

       

      Tried uninstalling then re-installing Elements, getting same message.