If your laptop has dual graphics (such as Intel on motherboard as well as the nVidia) read below... otherwise, skip past
-link to why http://forums.adobe.com/message/4685328
Display driver & Baddriver http://forums.adobe.com/message/4943624 may be another possibility
>techs tried updating display driver
What is your exact driver version?
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
GeForce GTX 675M Version 320.49 and I'm running Windows 8.
How do I tell if I have dual graphics?
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Have you or your computer techs gone through the drill of deleting the BadDrivers.txt file? If you have your video card driver up to date according to the web site of the manufacturer of the video card, then deleting that file or getting the results therefrom should be indicated. The path to the file in your Windows 8 64 bit Premiere Elements 11 would be:
Local Disc C
and in the 11 Folder is the BadDrivers.txt file that you delete. Make sure that you have Folder Options Show Hidden Files, Folders, and Drives active so that you can see the path.
Your problem may not have anything to do with your video card or its driver, but the above needs to be ruled out or in.
When did the problem set in? Have you made any changes in the Windows 8 such as high contrast theme (See Control Panel/Appearance and Personalization/
Just some things for you to consider.
Add On....how many monitors are in your computer setup? And, do your tech people say that the video card that you have supports 2 monitors if that is what you have?
Success! I made sure on the Nvidia website I had the latest version, got rid of the BadDrivers.txt, restarted the computer, and it looks like Elements is working.
Thanks to all for helping. But one more question - how the hell does eliminating a 1kb text file do anything?
Congratulations on your success. Thanks for staying with the troubleshooting.
I went through this same thing back in the days of Premiere Elements 9.0/9.0.1. That is when BadDrivers.txt file was introduced to us by Adobe's Daksha123.
Daksha123 offered an explanation on how this BadDrivers.txt file is working. Please see the Daksha123 post #10 in the thread just cited.
In the years and versions that followed, the BadDrivers.txt file has been a life saver for the many who have been hit with this issue where there video card driver is up to date and the problem persists.