24 Replies Latest reply on Sep 20, 2013 12:11 AM by pwillener

    (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.

    karens0312 Level 1

      I have tried every which way I have found here to reinstall Adobe Flash Player.  The latest error message is the one I started with:  (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.

       

      The download shows as installed and enabled.

       

      My operating system is Windows 7, 64-bit; my browser is Internet Explorer, 32-bit.

        • 2. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
          karens0312 Level 1

          So, after following the instructions on the forum page you provided, the message was the installation was successful.  Now, when I go to any of the multiple test pages, they indicate I do not have flash player installed.

          • 4. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
            karens0312 Level 1

            My version of IE is 10.0.8, so do the instructions in thread/885448 still apply?

             

            When I went back to the downloads I have saved for flash player, I tried installing the second of the two downloads just now.  This version: install_flash_player 11.8 r800 gave me the same error message: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224).  The version I used the other day, and told you went through successfully, is install_flash_player_ax 11.8 r800.

             

            So, with Windows 7, 64-bit and IE 10.0.8, 32-bit, which version install should I use?

             

            I am literally performing the same tasks over and over again using the information in (too) many threads and coming up with the same end result.

            • 5. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
              pwillener Level 8

              If you only use Internet Explorer, then you only need to install the 'ax' (ActiveX) version.

               

              And yes, the instructions in the earlier links apply to IE10 as well (they were written before there was any IE10).

              • 6. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                karens0312 Level 1

                Since I tried the install_flash_player 11.8 r800 when I shouldn't have, I did another uninstall.  I then restarted my computer, checked for the files and folders in thread 885448 and restarted my computer again.  I used the download I had saved of install_flash_player_ax 11.8 r800 and received the same error message. 

                (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224).

                 

                So, I did not even attempted to enable flash player in IE, like you previously suggested.  As I already said, I am repeating the same steps over and over again from different threads and all of them result in the same error message when I try the download.

                 

                Which earlier version of flash player would be compatiable with my system:  Windows 7, 64-bit and IE 10.0.8, 32-bit?  Or, do you have another suggestion?

                • 7. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                  pwillener Level 8

                  Any previous Flash Player version (e.g. 11.7.700.232) should work fine on Windows 7.

                   

                  But we should also try to get to the bottom of that error; can you post the contents of the FlashInstall.log file in C:\Windows\syswow64\Macrome\Flash ?

                  • 8. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                    karens0312 Level 1

                    My attempt to find the contents of the Flashinstall log file failed.  Would you send instructions on where to find this file?

                    • 9. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                      pwillener Level 8

                      It's in C:\Windows\syswow64\Macrome\Flash

                       

                      Note that depending on your Explorer settings the .log suffix may not show.

                      • 10. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                        karens0312 Level 1

                        When I search programs and files for C:\Windows\syswow64\Macrome\Flash, the search comes up "No items match your search."

                        • 11. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                          pwillener Level 8

                          Sorry, a typo crept in; the correct folder is C:\Windows\syswow64\Macromed\Flash

                           

                          But don't search, use Windows Explorer to go there directly.

                          • 12. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                            karens0312 Level 1

                            Flash Player Files.PNG

                             

                            Here's what I got following your instructions.

                            • 13. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                              pwillener Level 8

                              The file shows as FlashInstall on your screenshot.  Open it with Notepad by double-clicking on it, then copy all its contents and post it back here in the forum.

                              • 14. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                karens0312 Level 1

                                =O====== M/11.8.800.94 2013-08-25+19-26-18.644 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\install_flash_player_ax.exe"
                                0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0005 [I] 00000011 1
                                0006 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0008 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_8_800_94.ocx
                                0009 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
                                0010 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll
                                0011 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                                0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0013 [E] 00001030 C:\Windows\SysWOW64\FlashPlayerApp.exe:1224
                                0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                                =X====== M/11.8.800.94 2013-08-25+19-26-55.260 ========

                                =O====== M/11.8.800.94 2013-08-25+19-42-57.639 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\install_flash_player_ax.exe"
                                0001 [I] 00000011 1
                                0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                                0009 [W] 00001106
                                0010 [W] 00001106
                                0011 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                                =X====== M/11.8.800.94 2013-08-25+19-43-39.038 ========

                                =O====== M/11.8.800.94 2013-08-27+00-04-38.626 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\install_flash_player.exe"
                                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                                0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                                0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0005 [I] 00000011 1
                                0006 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                                0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                                0009 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                                0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0011 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0012 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0013 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0014 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll
                                0015 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_Plugin.exe
                                0016 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
                                0017 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
                                0018 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
                                0019 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0020 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                                0021 [E] 00001030 C:\Windows\SysWOW64\FlashPlayerApp.exe:1224
                                0022 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                                0023 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                                =X====== M/11.8.800.94 2013-08-27+00-05-13.583 ========

                                =O====== M/11.8.800.94 2013-08-27+23-04-01.464 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\uninstall_flash_player.exe" -force 
                                0001 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                                0002 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                                0003 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                                0004 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                                0005 [W] 00001021
                                0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                                0010 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
                                0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                                0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                                0013 [W] 00001021
                                0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0016 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0020 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                                0021 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0022 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0023 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0024 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0025 [I] 00000011 1
                                =X====== M/11.8.800.94 2013-08-27+23-08-15.362 ========

                                =O====== M/11.8.800.94 2013-08-27+23-35-13.437 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\install_flash_player_ax.exe"
                                0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0005 [I] 00000011 1
                                0006 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0008 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_8_800_94.ocx
                                0009 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
                                0010 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll
                                0011 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                                0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0013 [E] 00001030 C:\Windows\SysWOW64\FlashPlayerApp.exe:1224
                                0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                                =X====== M/11.8.800.94 2013-08-27+23-35-47.022 ========

                                =O====== M/11.8.800.94 2013-08-28+21-44-56.994 ========
                                0000 [I] 00000010 "C:\Users\karens0312\Downloads\install_flash_player_ax.exe"
                                0001 [I] 00000011 1
                                0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                                0009 [E] 00001030 C:\Windows\SysWOW64\FlashPlayerApp.exe:1224
                                0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                                0011 [W] 00001106
                                0012 [W] 00001106
                                0013 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                                =X====== M/11.8.800.94 2013-08-28+21-45-44.761 ========

                                =O====== M/11.8.800.94 2013-09-02+19-36-33.869 ========
                                0000 [I] 00000010 "C:\Users\karens0312\AppData\Local\Adobe\AIH.745d0244abd9b6d488cf2f575e01675f91460909\ins tall_flash_player_ax.exe" -install -iv 8 -au 1
                                0001 [I] 00000011 1
                                0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                                0009 [E] 00001030 C:\Windows\SysWOW64\FlashPlayerApp.exe:1224
                                =X====== M/11.8.800.94 2013-09-02+19-36-54.804 ========

                                • 15. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                  pwillener Level 8

                                  I have requested that someone from the Flash Player developers team have a look at your log file.

                                  • 16. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                    chris.campbell Adobe Employee

                                    The error we're seeing here is stating that the Flash Player Settings Manager in the control panel is open or in use.  Since it's doubtful that it's actually open and visible, I suspect some other file/process has it partially locked and that is marking it "in use".

                                     

                                    Can you try the steps outlined in this post and see if that helps work around the problem?

                                     

                                    http://forums.adobe.com/message/4723798#4723798

                                     

                                    Thanks,

                                    Chris

                                    • 17. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                      karens0312 Level 1

                                      Do I have to go through the 'kill process' as described in the SuzyQ post?  Or, do I find and delete the "Macromed" folder like in Bob's Windows\system32 folder?  Do I have to download, etc. Microsoft's Process Explorer for either, or both of these options?

                                      • 18. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                        pwillener Level 8

                                        You don't need Process Explorer, although it can be a useful tool.  Windows Task Manager (Processes tab) will do.  Try this

                                        • 19. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                          karens0312 Level 1

                                          After following the instructions above, I ran the ActiveX installer which completed successfully.  I went to Adobe's website to test my computer for Flash Player; my computer does not show the video, etc.  Shockwave Flash Object is enabled under Manage AddOns.  Now what?

                                          • 20. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                            pwillener Level 8

                                            Do you have ActiveX Filtering enabled, by any chance?

                                            • 21. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                              karens0312 Level 1

                                              No, I do not have ActiveX Filtering enabled.  (That answer is assuming I would be looking for this in Manage AddOns, like Shockwave Flash Object.

                                              • 22. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                                pwillener Level 8

                                                No, you would be looking under Tools | ActiveX Filtering

                                                ie_tools.png

                                                • 23. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                                  karens0312 Level 1

                                                  ActiveX Filtering has a check mark next to it.  That means it is enabled?

                                                  • 24. Re: (C:\Windows\SysWOW64\FlashPlayerApp.exe:1224) could not be installed.
                                                    pwillener Level 8

                                                    Yes; you need to disable it, otherwise it will block the Flash Player ActiveX control.