Hi Miracle Camp,
You might try going through the troubleshooting outlined here:
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
You can try by clicking on the "continue" & check if it works.
You can also refer to Cannot clear the error message "we are having trouble verifying your membership"
In case it does not work , you can support at
tstatatat, deleting the opm file did not solve the problem. Adobe servers still think I am using the trial version of CC software, while I purchased a 1 year membership on Saturday.
How do I know this information? When I access CC files on the website, it indicates I have exceeded my 2 GB storage limit (I should have 20 GB storage space as a CC user). And, I am unable to add fonts from the typekit site.
I think the main issue is that in my Adobe profile, I see 2 CC products - one free and one paid (see screenshot below). I am a paid Creative Cloud user, so I believe someone needs to go into my user profile and delete *Creative Cloud Free Membership*. Can someone please please do this simple thing right away???
The issue is still under investigation as I have also checked that though you have purchased a new CC on 02/28/15, yest the CC status is of unpaid CC.
The old CC which was purchased on 11/30/13 is cancelled, it needs intervention from the Tech team, we are looking into it. I shall keep you updated about it.
I had a chat with Musturi from chat support last week. He had the ability to go into my account and deactivate the Creative Cloud membership that I purchased in November 2013. Why is it taking so long to remove the trial version from my profile?? This issue has been pending for a week and my patience is running a bit thin!
People, as we head into the weekend, this issue is still not resolved! I still don't understand why it is so damn difficult to just remove the trial version from my profile!
If you are unable to remove the trial version from my profile, can you at least deactivate the Creative Cloud one year membership from this profile so that I can buy a one year membership using another Adobe account? Will that solve this problem? Pls ensure you don't screw this up....I don't wanna end up with 2 one year subscriptions, and then get billed twice a month.
And yes, if you deactivate the one year CC subscription I purchased 7 days ago, I want a full refund too!
Pls respond ASAP
This is the resolution given to me by Tech support:
Kindly try step 1) if it does not work then refer to step 2)
Mac OS: Go to Applications > Adobe Creative Cloud > Adobe Creative
Windows: From the Start menu, click Search, and type Adobe Creative
ii) Click the gear icon in the upper-right corner and select
iii) In the Preferences menu, under General, click the Account
iv) Click Sign Out from Creative Cloud.
v) Reboot the machine and
Login to creative cloud desktop app again
vi) Launch Photoshop CC or Indesign
CC or Illustrator CC installed on your computer
vii) You should get the
option to click Accept the Agreement
viii) Accept the agreement and click on
Help -> you should be able to see the your user name with (Logout)
Kindly reboot the machine once again just to get the confirmation that the
product has been activated sucessfully.
2) i)For Windows: Choose
Start > Run, type %systemroot% \system32\drivers\etc, and then press
ii) Right-click the hosts file and select Open. Select Notepad for
the application to open the hosts file.
iii) Back up the hosts file: Choose
File > Save As, save the file as hosts.backup, and then click OK
Search the hosts file for entries that reference activate.adobe.com (for
example, 127.0.0.1 activate.adobe.com) and delete these entries
v) Save and
close the file.
For Mac : Click on Finder -> Click on Go -> Click
on Go to Folder
Enter command /etc
open file hosts with text edit remove
adobe addresses if any in the file.
3) Make sure that you logout of
creative cloud desktop before performing the steps:
i) Navigate to the OOBE
Windows: [System drive]:\Users\[user
Mac OS: /Users/[user name]/Library/Application
i) Click on Finder then click on go
-> Go to folder enter the command
iii)Go to Application
Support -> Adobe -> OOBE
ii) Delete the opm.db file.
Creative Cloud and then launch any application of creative cloud (eg: Photoshop
cc, illustrator cc.etc)