34 Replies Latest reply on Jul 13, 2010 10:27 AM by buckedchuck

    Third-party content

    jacobsparks05 Level 1
      I need help!! I can't play games on my computer because the checkbox "Allow third-party Flash content to store data on your computer" is unavailable. I have my browser updated and my flash player updated but nothing works. Do I need to change something on my Internet settings??
        • 1. Re: Third-party content
          BWolfe [ADOBE] Level 3
          So you're here:
          http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.htm l

          You then click the second folder (Global Storage Settings)

          And then what DO you see? Take a screen shot if you can and post it somewhere...
          • 2. Re: Third-party content
            jacobsparks05 Level 1
            Well i just see the Global Storage Settings and it's fine but when i try to click the checkbox "Allow third-party Flash content to store data on your computer" the checkmark will not show up and i have the latest version of everything downloaded...sorry for no picture...
            Thanks in advance,
            jacobsparks05
            • 3. Re: Third-party content
              BWolfe [ADOBE] Level 3
              OK so you can -see- it.. But you cannot check it. Right?

              If you right-click (or control-click on the Mac) in the area around the checkbox, does it show you a popup with "About Flash Player 9" in it?
              • 5. Re: Third-party content
                BWolfe [ADOBE] Level 3
                OK I don't know where to go with this at this point without -seeing- it.

                Can you open a webcase via http://www.adobe.com/support/flashplayer and then reply back with the case number? I'll ask one of our support guys to get in touch to see if they can set up a screen sharing session or something similar.
                • 6. Re: Third-party content
                  jacobsparks05 Level 1
                  I really don't know how to do that, I'm very sorry...
                  • 7. Re: Third-party content
                    jacobsparks05 Level 1
                    Nvevermind I've got it...the case number is #173097202
                    • 8. Re: Third-party content
                      baby_beans_nursery Level 1

                      I am having the same problem. It shows the option to have it, but I cant check it. Help??

                      • 9. Re: Third-party content
                        buckedchuck Level 1

                        Is there a resolution to this?  Do these users have a restrictive mms.cfg file on their machines?

                        http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_guide/flash_player_adm in_guide.pdf  

                        • 10. Re: Third-party content
                          baby_beans_nursery Level 1

                          I dont know, lol, Im having the problem

                          • 11. Re: Third-party content
                            kliner7 Level 1

                            I was also having this problem. Following from a previous post, I clicked the 'About Adobe Flash Player 10' and I couldn't open it because of the pop-up blocker.
                            I disabled that and allowed pop-ups and can now click the boxes.
                            My problems are all solved.. maybe it will solve yours

                            • 12. Re: Third-party content
                              baby_beans_nursery Level 1

                              Thanks, didnt fix mine though

                              • 13. Re: Third-party content
                                kiriket Level 1

                                Hello, I'm have the same issue with our laptop. Is there any solution for it?

                                • 14. Re: Third-party content
                                  baby_beans_nursery Level 1

                                  I took my comp to Frys and had them fix it, lol

                                   

                                  • 15. Re: Third-party content
                                    chelince59 Level 1

                                    I see this third-party disabled checkbox is a very old bug. I got it today when I went to www.thedailyshow.com, which I watch all the time. It asked me to check the Allow Third Party...option, so I went to the adobe manager page, but it does not allo me to change anything. I uninstalled firefox 3.5 and Flash, reinstalled everything with Flash 10, but no luck. The third party content option is not even on the settings popup menu when right-clicking, and this page http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l doesn't help, the box is unclickable.

                                    • 16. Re: Third-party content
                                      sergioazenha Level 1

                                      I had the same problem on my Mac running OSX Snow Leopard. After many days searching the web for an solution I finally found it over here: http://www.dslreports.com/forum/r21439369-flash-10-wont-save-settings

                                       

                                      I'll post it here word by word for anyone with the same issue:

                                       

                                      "This is a fix for quite a few mac flash 10 problems I noticed people talking about on the internet.

                                       

                                      I know this is getting old but make sure you fix permissions first. Then in your home folder delete the Flash Player folder that is inside both Library/Caches/Adobe and Library/Preferences/Macromedia.

                                       

                                      For some reason Flash Player is unable to properly write data to those folders even after an uninstall and reinstall. This is probably due to corruption of the folders. I think Adobe should try to find out what causes the corruption after an upgrade."

                                       

                                      Hope this helps anyone! It solved the problem for me.

                                       

                                      regards,

                                      Sergio Azenha

                                      http://www.sergioazenha.com

                                      • 17. Re: Third-party content
                                        chelince59 Level 1

                                        I received one reply with a possible solution, but did not work for me.

                                        Flash stopped working because I made a change in the Registry to fix the

                                        problem with Microsoft Live Messenger (it would not save my login info). I

                                        followed some instructions to change a setting in the Registry. Messenger

                                        started working fine, but the Flash player stopped working. In the end I had

                                        to put the registry value back to where it was.  I will tell you both

                                        solutions.  The first one is the Registry hack.

                                         

                                        Registry key is:

                                        [HKEY_USERS\S-1-5-21-796845957-926492609-725345543-1003\Software\Microsoft\Windows\Current Version\Explorer\User

                                        Shell Folders]

                                         

                                        The value that works with Flash in my system is

                                        AppData = %AppData%

                                         

                                        The value that made Messenger work and broke Flash is

                                        AppData = %USERPROFILE%\Application Data

                                         

                                        Below is the link in the message I got from somebody else, but it's a fix

                                        for Mac OS. It may work if you find the Flash cache folders in your system.

                                         

                                        http://www.dslreports.com/forum/r21439369-flash-10-wont-save-settings

                                         

                                        Good luck!

                                        • 18. Re: Third-party content
                                          buckedchuck Level 1

                                          If the advice from @sergioazenha is correct, then clearing the same directories on a Windows machine should also work.  Not sure why deleting the files written to the AssetCache would help this, but is also harmless (you'll get fresh versions of the files).  Worth a try though!

                                           

                                          The Windows equivalent for these directories:
                                          Vista\Win7:

                                          1 - C:\users\[username]\AppData\Roaming\Adobe\Flash Player\AssetCache

                                          2 - C:\users\[username]AppData\Roaming\Macromedia\Flash Player

                                           

                                          XP:

                                          1 - C:\Documents and Settings\[username]\Application Data\Adobe\Flash Player\AssetCache

                                          2 - C:\Documents and Settings\[username]\Application Data\Macromedia\Flash Player

                                          • 19. Re: Third-party content
                                            chelince59 Level 1

                                            I kind of resigned myself to putting my user and password for messenger

                                            everytime I reboot, but having the Flash Player work right (can´t live

                                            without my daily dose of TheDailyShow.com!). But if this works maybe I can

                                            have both things working.  Thanks, I´ll try it.

                                            • 20. Re: Third-party content
                                              Maxdorf Level 1

                                              This is the problem I've been having. I've yet to find a solution. I'm running a XP and I'm unable to find that path posted.

                                              • 21. Re: Third-party content
                                                micha231 Level 1

                                                Thanks! I had this problem on my Mac and by deleting those two folders I could finally fix it!

                                                • 22. Re: Third-party content
                                                  pwillener Level 8

                                                  Maxdorf wrote:

                                                   

                                                  This is the problem I've been having. I've yet to find a solution. I'm running a XP and I'm unable to find that path posted.

                                                   

                                                  On XP the path would be C:\Documents and Settings instead of C:\users

                                                  • 23. Re: Third-party content
                                                    Peter Nijenhuis Level 1

                                                    XP ONLY FIX

                                                     

                                                     

                                                    Hey guys. i have been having the same problem for a while on my main computer, and i got really fed up with it aswell.

                                                     

                                                     

                                                    With chelince59's reply i figured i would give it a try, considering that was the same issue i had. having to choose between either msn forgetting my profile, or flash saving 3rd party content.

                                                     

                                                    At some point i got rather annoyed, and felt like just playing around with it for a bit, and wouldn't you know it, i struck gold (in my case) the first time.

                                                     

                                                     

                                                    ==Quote==

                                                     

                                                    Registry key is:

                                                    [HKEY_USERS\S-1-5-21-796845957-926492609-725345543-1003\Software\Microsoft\Windo ws\CurrentVersion\Explorer\User

                                                    Shell Folders]

                                                     

                                                    The value that works with Flash in my system is

                                                    AppData = %AppData%

                                                     

                                                    The value that made Messenger work and broke Flash is

                                                    AppData = %USERPROFILE%\Application Data

                                                     

                                                    ==unQuote==

                                                     

                                                    Now the value that works with both is:

                                                     

                                                    AppData = %USERPROFILE%\AppData

                                                     

                                                     

                                                    which is...basically a mixture of the two... it was one of those "here goes nothing" moments. but it worked!

                                                    NOW BE WARE

                                                     

                                                    ... when you do this. firefox will forget everything you've set it up with. the most important part of that being the bookmarks in my case. So i dug a little deeper. and found out that is something you have to fix on THE SAME DAY, considering you have to locate a backup firefox makes of your favorites. and those get overwritten.

                                                     

                                                    Here's how

                                                     

                                                    to get your bookmarks back. while using firefox, go to the tab Bookmarks -> Organize Bookmarks -> Import and Backup -> Recover -> Choose file...

                                                     

                                                    Note, it may be a little different depending on your computer, but just be sure not to choose 'import HTML' cause i couldnt find my stuff that way.

                                                     

                                                    when using choose file. it will look for JSON files... and you can 'likely' find yours here: C:\Documents and Settings\[username]\Application Data\Mozilla\Firefox\Profiles\xmsp7sbz.default\bookmarkbackups

                                                     

                                                    xmsp7sbz.default This folder may be named differently on other computers, so dont panic, there will likely be only one folder and thats yours.

                                                     

                                                    While there. you pick the backup with the most recent date, and presto. you atleast have your bookmarks back.

                                                     

                                                     

                                                    to recover anything else, i'm affraid i cant help you. im glad enough i have my bookmarks, and i can get my addons again some other time or way.

                                                     

                                                     

                                                    Edit: P.S. if this works for anyone else, please leave a reply. i would appreciate it to know if the time i spent in sharing this was worth it ^^;;

                                                     

                                                    Message was edited by: Peter Nijenhuis

                                                    • 24. Re: Third-party content
                                                      chelince59 Level 1

                                                      EXCELLENT!!

                                                       

                                                      At long last, I can have my Flash and Messenger signon too...good work, thanks for sharing it!! Worked like a charm.

                                                      • 25. Re: Third-party content
                                                        pwillener Level 8

                                                        Peter Nijenhuis wrote:

                                                         

                                                        XP ONLY FIX

                                                         

                                                        ...


                                                        Now the value that works with both is:

                                                         

                                                        AppData = %USERPROFILE%\AppData

                                                         

                                                        Thank you for the feedback.  But unfortunately this is not a real fix; it will certainly break other things.

                                                         

                                                        See this Microsoft article http://support.microsoft.com/kb/886549/

                                                         

                                                        The correct setting of the %APPDATA% environment variable on Windows XP (and Server 2003) is

                                                        %USERPROFILE%\Application Data
                                                        

                                                         

                                                        For Vista (and Server 2008) & Windows 7 it is

                                                        %USERPROFILE%\AppData\Roaming
                                                        

                                                         

                                                        If these settings are changed at any time (e.g. by the installation of some software), then other softwares may not be able to store their own settings, or may be unable to retrieve their original settings.

                                                         

                                                        I suggest that you always use the correct settings for the respective Windows versions, and delete any subfolders that do not work correctly

                                                        • 26. Re: Third-party content
                                                          chelince59 Level 1

                                                          It's true that other apps will start asking for passwords, settings, etc...but I only had to do that once after rebooting, and now everything seems ok, so I took the hassle as a minor nuisance.  It's still a good fix, although you better know your passwords!

                                                           

                                                          Hope everyone gets to resolve this bugging issue finally.

                                                          • 27. Re: Third-party content
                                                            Peter Nijenhuis Level 1

                                                            Granted, none of the registry entries are likely to work with everything anymore from the moment you have the flash issue. but in my case, and apparently in chelince59's case there seem to be no programs that we use yet that have any further issues with the key i discovered by luck. It doesnt always have to be official microsoft programming to work [or mac would never have existed]


                                                            the point is. i think most normal users will not encounter any further issues with that fix. and if they do. i hope they post it here aswell. because we all know %USERPROFILE%\Application Data doesnt work right. official registry key or not, flash will just not work right with it.

                                                            and no deletion of any sub folders or flash folders seem to solve anything.

                                                             

                                                            Sofar its fixed, and i will only look into that registry key again when i encounter another problem related to it.

                                                            • 28. Re: Third-party content
                                                              chelince59 Level 1

                                                              Agreed, the tradeback is worth the hassle, but be advised, you'll lose your Firefox add-ons, so they will have to be reinstalled.  I don't know how it will affect Internet Explorer, since I am a proud recovering ex user of such software .

                                                              • 29. Re: Third-party content
                                                                pwillener Level 8

                                                                The point is: some people have many softwares installed - Microsoft Office, Visual Studio, Photoshop, multimedia, you name it.  All these applications store their vital data in their own AppData folder, pointed to by %APPDATA%.

                                                                 

                                                                Just because one software (Microsoft Live Messenger, from what I understand in the earlier posts) does not play by the rules, and changes its AppData location, do you really want to lose all the information from the other applications?

                                                                 

                                                                If you really want to correct your settings, then you should correct the one that ignores the standards, and move their data (from %USERPROFILE%\AppData to %USERPROFILE%\Application Data) and use the standard registry keys. (Yes, there are multiple locations where %APPDATA% is defined.)

                                                                • 30. Re: Third-party content
                                                                  chelince59 Level 1

                                                                  Since I have already gone through the process of configuring any apps that lost their settings I´ll leave things as they are, but yours is valid advise for people who still have to decide how to solve the problem.  I work in IT and have tons of stuff (Visual Studio, Oracle, Sybase, MySQL, Tomcat, Eclipse, etc., with multiple development projects), but I only had to reconfigure Firefox, my email and skype, but if users can avoid it entirely, all power to them.

                                                                  • 31. Re: Third-party content
                                                                    Peter Nijenhuis Level 1

                                                                    well, since adobe doesnt come with an official solution. workarounds is all we got. and if somebody has a problem with my fix. they just put the registry key back to the old way. and all applications work the same way as before again. doesnt sound logical to me either. but while msn for instance wont remember my login when i changed the registry to %AppData% i didnt have to fill it in again when i changed it back to %USERPROFILE%Application Data

                                                                     

                                                                    now, im done with argueing about anything. i fixed the problem for myself. shared it. and its everyone elses own business to try the fix or not. regardless wether you agree with it or not. i only expect it to work for xp users anyway.

                                                                     

                                                                    bare facts:

                                                                     

                                                                    %USERPROFILE%AppData                    - might fix the flash issue

                                                                     

                                                                    %USERPROFILE%Application Data        - definately will not

                                                                     

                                                                    the rest is up to trial and error.

                                                                    • 32. Re: Third-party content
                                                                      eliteflyers_com Level 1

                                                                      Do these users have a restrictive mms.cfg file on their machines?

                                                                      • 33. Re: Third-party content
                                                                        marcos5879 Level 1

                                                                        My God people. I understand that a lot of you peopel are computer techs and more than average users, however, PLEASE!!! for the love of god speak english. LOL Ok I get the whole change registry key. But where is it, how do you change it, and what do you do if you are Vista. Lastly, I am finding this issue posted all over the place. Why does Adobe do nothing on their end to make a real fix? EVERYTHING seems to be third party flash, and I can't do much of anything. It all started the day I upgraded to flash 10 from 9. It took one year to find out it was the third party flash, and it has been too long for an answer to why I can't check the damn thing. I am wishing there was an alternatve to flash at this point. When you can't do anything about the fact that the program won't work, and they arent doing anything to fix it, in any other product other than computers, they would collapse and be out of business in a couple weeks. So why oh why won't they do something? I am realy tired of only being able to view youtube. It seems that 7 out of ten sites say to check third party flash. I go and try again and again and again, and it just blinks gray. will not check.

                                                                        • 34. Re: Third-party content
                                                                          buckedchuck Level 1

                                                                          here's to hoping the adobe guys will finally listen after your venting!

                                                                           

                                                                          How to use regedit:

                                                                          http://lmgtfy.com/?q=how+to+use+regedit