2 Replies Latest reply on Aug 24, 2013 11:22 AM by John T Smith

    Premiere Pro Suddenly Stopped Recognizing .MOV Files

    MattC1978 Level 1

      I have been working on a project and it includes an .mov file. Never had a problem with that particular file or any others before. Yesterday, while I was working, Premiere suddenly decided it couldn't read the file and when I put the cursor on it, I got the "Media Offline" screen in the monitor. I like Adobe CC, but this is the second problem I have had this week and tech support is never there when I need it. Well worth the 50 bucks a month. Anyway, has anyone else had this problem? If so, is there a fix for it? I am using a PC