10 Replies Latest reply on Aug 27, 2013 4:38 PM by A.T. Romano

    Uninstalling Premiere Elements

    OldRhind

      I am using Win 7, Premiere Elements 10. I installed it some months ago, but did not have the opportunity to use it at that time. A couple of days ago I fired Premiere up for the first time. The trouble started right from the get-go, the Desktop icon did nothing. No big deal, I found the .exe file and started it up. I tried to start a New Project by getting media from File or Folder. Dragging the file in didn't work. Double-clicking it did. Now I tried to drag the file to the timeline, the screen went a sort of milky white with the program barely visible behind the fog, and an hour-glass. And that's as far as I got. Not only was Premiere frozen, the machine was locked up solid, even CTRL+ALT+DEL didn't didn't work.

       

      So I did a hard shut-down. And started over. And got the same result. Sign of madness? Probably.

       

      I decided to uninstall and re-install. I used Control Panel, and as far as I could tell the uninstalling routine ran normally and there was a message to say the program had been removed (or words to that effect). When I put the CD in to re-install the first thing that came up was "Do you want to uninstall?" No option to Install or Repair. I used Explorer to look for Premiere in C:\Program files. There was an Adobe folder because I do use CS6, and in this folder was a sub-folder, "Adobe Premiere Elements 10." Interestingly this folder had a number of sub-folders, none of which contained the Premiere Elements .exe file. What I found even more intriguing was the vast number of files left behind by the uninstall routine, thousands of them, 2.1+ GIGABYTES in one sub-folder alone, Movie Themes. Hundreds more megabytes in other folders.

       

      Now it may seem unimaginable to anyone in Adobe that someone might actually want to get rid of one of their programs. But I did choose to uninstall, so what possible reason can there be for leaving nearly 3 GIG of trash on my hard drive?

       

      So I went back to the CD, and went with the Uninstall option, AGAIN. I was prompted to De-activate, which I did. The same routine ran, and ended with "...has been removed" AGAIN. Now I put the CD back in the drive, and chose Install. Went through the installation, entered the serial number just like a fresh install. Fired up Premiere and was surprised AGAIN to see that the project, the aborted one, was one of the options.

       

      So if Premiere was uninstalled not once, but twice, how could this all new installation still have a record of that aborted project? This has left me with a deep distrust of anything with Adobe in the title. Why was so much junk left on my machine? And just what do I have to do to get rid of EVERY last trace of Premiere?

       

      If you've got this far I thank you for your patience.

       

      David

        • 1. Re: Uninstalling Premiere Elements
          A.T. Romano Level 7

          David,

           

          Given that you have Premiere Elements 10 on Windows 7 64 bit and you want to get rid of it (uninstall from your computer completely). Let us go through the check list and compare notes

           

          1. Opened Premiere Elements 10 project workspace...Help Menu/Deactivate and do just that. Close the program.

           

          2. Control Panel/Programs/Uninstall a Program...there are two entries for Premiere Elements 10...

          a. Adobe Premiere Elements 10 (program) with a file size of 1.23 GB

          b. Adobe Premiere Elements 10 (Content) with a file size of 1.23 GB

           

          Consider...when you start the uninstall, one of the intital pages will be "Uninstall Preferences"

          a. you dot either Keep My Preferences

          or

          b. Remove my preferences (in view of your intent, I would select this one)

           

          also on that page is a place for a check mark for "Remove Downloaded Content"...what did you do about that one? In view of your intent, I would select a check mark for this option.

           

          After all that is finished, I would add the finishing touch of

          a. Clearing Documents of the Adobe Folder/Premiere Elements Folder/

           

          b. cclearner (regular and registry cleaning).

          http://www.piriform.com/ccleaner

           

          And if you have any doubt about the program being gone "completely", go into the Registry and Ctrl + F of Find to get all traces of Adobe Premiere Elements.

           

          Please let us know if all that works for you.

           

          Thanks.

           

          ATR

          1 person found this helpful
          • 2. Re: Uninstalling Premiere Elements
            the_wine_snob Level 9

            David,

             

            I believe that ATR has addressed the uninstall routine with great detail.

             

            One thing caught my attention, and might need addressing, when/if you do reinstall:

             

            Now I tried to drag the file to the timeline, the screen went a sort of milky white with the program barely visible behind the fog, and an hour-glass. And that's as far as I got. Not only was Premiere frozen, the machine was locked up solid, even CTRL+ALT+DEL didn't didn't work.

            When the GUI display goes wonky, it is often caused by an obsolete video driver. While not the only possible cause, it is the first one that comes to my mind.

             

            I would take the time to check that you have the very latest video driver for your video card/chip, from the mfgr's. Web site. I would not trust Windows, or any driver utility program, to tell if you have the latest - check from the nVidia, or AMD/ATI Web site for verification.

             

            Though an obsolete video driver will often yield an error message, that is not always the case. Though you did not get an error message, I would also check to make sure that a BadDrivers.TXT file is not left behind, when you unistall the program.

             

            Good luck,

             

            Hunt

            • 3. Re: Uninstalling Premiere Elements
              A.T. Romano Level 7

              Hunt,

               

              If one uninstalls through the registry clean up as I have described, nothing survives including the BadDrivers.txt file.

               

              ATR

              1 person found this helpful
              • 4. Re: Uninstalling Premiere Elements
                the_wine_snob Level 9

                I assumed that would be the case, but as I have not had to uninstall, or even get the BadDrivers.TXT file, I could not be sure.

                 

                Thanks for the confirmation.

                 

                Hunt

                1 person found this helpful
                • 5. Re: Uninstalling Premiere Elements
                  OldRhind Level 1

                  Thank you for the detailed information. I did check the video driver, seems to be the latest, and when I did re-install the program seemed to work normally so what that milky white screen was all about I have no idea.

                   

                  Maybe I'm old fashioned, but  to my simple mind when I elect to "UN-install" a program it should be removed, all of it, together with every last file, preference and registry entry. Premiere Elements is clearly not written for professionals, nor even computer gurus, had I not known enough about computers to go looking through folders that 3 gig of trash would have been sitting on my hard drive for ever. It is in fact arrogance for any programer to assume that his/her program is so incredibly important that large numbers of files and folders should be left after uninstalling. In case of what? In case I change my mind? I'll be the one to decide that. But then Adobe and arrogance do seem to go hand in hand so I suppose I shouldn't be surprised.

                   

                  Thanks again for the responses,

                   

                  David

                  • 6. Re: Uninstalling Premiere Elements
                    A.T. Romano Level 7

                    David

                     

                    Thanks for the great news that the issue is resolved so that you can move forward in your Premiere Elements projects.

                    when I did re-install the program seemed to work normally so what that milky white screen was all about I have no idea.

                     

                    I hope that you can use the positives of the program to your advantage. Some of these unanswered whys can be unsettling nonetheless. I do not work for Adobe, nor am I affiliated with it in any way. So, my opinions are my own...just another Premiere Elements user like you.

                     

                    Success with your projects.

                     

                    ATR

                    • 7. Re: Uninstalling Premiere Elements
                      the_wine_snob Level 9

                      David,

                       

                      One of the aspects of doing an uninstall is that existing, and previous Projects are NOT included in that operation. That allows one to uninstall, then reinstall, and not loose editing.

                       

                      However, as you found out, the uninstall is not 100%, with regard to all aspects of the program (unfortunately), but ATR stepped you through the process. With the Creative Suite programs (like PrPro), after an uninstall, one would run the Creative Suite Cleaner Tool, to wipe out everything, BUT Projects. It would probably be better if Adobe would beef up the uninstall routine though.

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: Uninstalling Premiere Elements
                        OldRhind Level 1

                        Thank you Bill.

                         

                        Maybe I'm an old fogey, but I started out with MS DOS 3.1, on one floppy disk, and I still remember how very much better 3.3 was! I also wrote machine language code, so I know how compact code can be. To my mind an un-install routine that leaves the odd few gigbytes lying around is profligate to say the least of it.

                         

                        I could understand that Projects would remain untouched, although anyone who could write code could include an input box, "Do you want to keep your projects?" But when I found 2.16GB of "Movie Templates", and 500MB of "Presets", and 152MB of "Clip Art", and 100MB in a folder cryptically named "SWF ", and a dozen other folders as well, it's very obvious that Adobe do not consider it their responsibility to uninstall anything very much. "You've paid for it sucker, now it's up to you to sort out the mess. And by the way you'll need to use a program written by someone else, someone who knows how to write code."

                         

                        Like so many things that Adobe does these days it just leaves a bad taste in my mouth. But again thank you for your time and patience.

                         

                        David

                        • 9. Re: Uninstalling Premiere Elements
                          the_wine_snob Level 9

                          David,

                           

                          Regarding the Additional Functional Content (AFC), I would assume that Adobe's engineers were thinking that one would more likely uninstall, to reinstall, in hopes of fixing something. That AFC is a separate install, and even download, if one does not have physical media.

                           

                          As of PrE 11, it is now an Internet download and install, and can take quite some time.

                           

                          If one is doing an uninstall to completely rid the machine of Adobe PrE, then there is just a bit more work involved. Prior to PrE 11, the install routines for the program and that AFC were totally different packages. Not sure if an uninstall of PrE 11 will also wipe out the Internet downloaded AFC.

                           

                          Now, I think that I would have added a single routine choice to "Remove Everything," and PrE 11 might even have that. I have never needed to do an uninstall, so cannot say for sure.

                           

                          Good luck, and you go back almost as far as I do. My first computer was DOS 2 on a floppy, with no HDD, and only a Sys.COM file for the OS. Did not take me too long, before I invested heavily into a 10MB MFM HDD!

                           

                          Hunt

                          • 10. Re: Uninstalling Premiere Elements
                            A.T. Romano Level 7

                            David,

                             

                            The matter of the Premiere Elements 11 Content is of particular interest to me, and I have written a detailed blog post about the situation. I am not sure if what is in my blog post is more or less than you already want or care to know about the subject.

                             

                            But, just in case, I will post a link to it for your consideration.

                            http://atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html

                             

                            ATR