9 Replies Latest reply on Jan 3, 2014 3:31 PM by berndf0815

    After Effects CC crashing on importing PSD (ae.blitpipe error message)

    berndf0815

      Hi guys,

       

       

      I hope you can help me, Adobe Support couldn't so far.

       

      I recently installed After Effects CC on my MacBook Pro 13" (2012), 16GB RAM, Mountain Lion 10.8.4.

      I cannot import PSD files into AE. Everytime I try, it crashes with the following message:

       

      Zuletzt protokollierte Meldung: <140735306359168> <ae.blitpipe> <2> Making New Context

       

      It doesn't matter, what kind of PSD file I try to import. But to be sure, I created a new PSD file, 1920x1080, 72 dpi, RGB, just with a background, no effects, flattened, just that single background layer. It won't import, AE always crashes.

       

      I'm also running After Effects CS3 on that MacBook. Importing PSD files there works perfectly here.

       

      I tried these troubleshooting procedures:

      - trashing preferences

      - uninstalling every single Adobe Product

      - cleaning with the Creative Suite Cleaning Tool

      - Reinstalling just After Effects CC (still wont import PSD files at this stage)

      - Reinstalling Photoshop Elements 11, creating a new PSD file, still doesn't work.

       

      I don't know what else to do right now. I want to avoid reinstalling the whole operating system because I'm working on projects at the moment (with Final Cut Pro X).

       

      You have an idea?

        • 1. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
          AtonMusic Level 2

          Which Version of PS ?

           

          Works Perfectly here Master Suite CC

          • 2. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
            berndf0815 Level 1

            I have Photoshop Elements 11, but it doesn't matter from which version the PSD file comes. It also won't work with PSD files from CS5.1.

            • 4. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
              berndf0815 Level 1

              Another thing I discovered:

               

              I also can't export a composition to a PSD file with layers. Then AE also crashes...

               

              So neither importing nor exporting PSD files works.

              • 5. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
                berndf0815 Level 1

                Process:         After Effects [856]

                Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

                Identifier:      com.adobe.AfterEffects

                Version:         12.0 (12.0)

                Code Type:       X86-64 (Native)

                Parent Process:  launchd [287]

                User ID:         501

                 

                 

                Date/Time:       2013-08-26 09:11:26.282 +0200

                OS Version:      Mac OS X 10.8.4 (12E55)

                Report Version:  10

                 

                 

                Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                 

                 

                Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

                 

                 

                VM Regions Near 0x10:

                -->

                    __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

                 

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   com.adobe.psl                           0x000000010dd6b419 0x10db03000 + 2524185

                1   com.adobe.psl                           0x000000010dcf339e 0x10db03000 + 2032542

                2   com.adobe.psl                           0x000000010df33fbd 0x10db03000 + 4394941

                3   com.adobe.psl                           0x000000010dd95ba9 0x10db03000 + 2698153

                4   com.adobe.psl                           0x000000010ddbf290 0x10db03000 + 2867856

                5   com.adobe.psl                           0x000000010de86585 0x10db03000 + 3683717

                6   com.adobe.psl                           0x000000010dda2fac 0x10db03000 + 2752428

                7   com.adobe.psl                           0x000000010e098718 0x10db03000 + 5855000

                8   com.adobe.psl                           0x000000010e095dd6 0x10db03000 + 5844438

                9   com.adobe.psl                           0x000000010e09a61a 0x10db03000 + 5862938

                10  com.adobe.psl                           0x000000010e08dcfe 0x10db03000 + 5811454

                11  com.adobe.psl                           0x000000010e08dbb1 PSLGetImageLayer + 33

                12  PIN.dylib                               0x00000001020cb42d AdobePSL::Layer::Layer(AdobePSL::Image const&, int) + 61

                13  PIN.dylib                               0x000000010201bb5d PSL_AE_Interface::BuildLayerIDList(AdobePSL::Image*, std::vector<PIN_LayerID, std::allocator<PIN_LayerID> >*) + 141

                14  PIN.dylib                               0x000000010201c225 PSL_AE_Interface::DoLayerDialog(PIN_SeqSpec**, int*) + 357

                15  PIN.dylib                               0x00000001020189b1 D_PS3_NewSeqSpecFromFile + 1009

                16  PIN.dylib                               0x0000000101fbd22d PINp_NewSeqSpecFromFileSpec + 6173

                17  PIN.dylib                               0x0000000101fbc215 PINp_NewSeqSpecFromFileSpec + 2053

                18  PIN.dylib                               0x0000000101fc07dc PIN_NewSeqSpecFromFileSpecH + 268

                19  com.adobe.AfterEffectsLib.framework          0x0000000100225581 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 369

                20  com.adobe.AfterEffectsLib.framework          0x0000000100225a2f Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 111

                21  com.adobe.AfterEffectsLib.framework          0x00000001002b912d FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1085

                22  com.adobe.AfterEffectsLib.framework          0x00000001006c31d6 CProject::DoCommand(int) + 10198

                23  com.adobe.AfterEffectsLib.framework          0x00000001006bcb34 CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 308

                24  com.adobe.AfterEffectsLib.framework          0x0000000100318da6 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 310

                25  com.adobe.AfterEffectsLib.framework          0x0000000100318f4e CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 734

                26  com.adobe.AfterEffectsLib.framework          0x0000000100318f4e CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 734

                27  com.adobe.AfterEffectsLib.framework          0x000000010034c8a7 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 855

                28  com.adobe.AfterEffectsLib.framework          0x000000010068ac94 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52

                29  com.adobe.dvaui.framework               0x000000010388ed83 dvaui::ui::UI_Node::DispatchMouseEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 291

                30  com.adobe.dvaui.framework               0x0000000103894f03 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 163

                31  com.adobe.dvaui.framework               0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139

                32  com.adobe.dvaui.framework               0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139

                33  com.adobe.dvaui.framework               0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139

                34  com.adobe.dvaui.framework               0x000000010388e3cf dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeaf(dvaui::ui::MouseEvent const&, bool) + 63

                35  com.adobe.dvaui.framework               0x000000010388dc54 dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 1124

                36  com.adobe.dvaui.framework               0x000000010388d7b5 dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 69

                37  com.adobe.dvaui.framework               0x0000000103905f4a dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 666

                38  com.adobe.dvaui.framework               0x0000000103905aad dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 477

                39  com.adobe.dvaui.framework               0x00000001039043a8 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 120

                40  com.adobe.dvaui.framework               0x0000000103904306 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

                41  com.adobe.dvaui.framework               0x00000001039055a9 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57

                42  com.adobe.dvacore.framework             0x00000001031d6a74 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68

                43  com.adobe.AfterEffectsLib.framework          0x0000000100274557 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1815

                44  com.adobe.dvacore.framework             0x00000001031d6b0c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 140

                45  com.adobe.dvacore.framework             0x00000001031d867d void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125

                46  com.adobe.dvaui.framework               0x00000001039105da -[DVAMacContainerView mouseUp:] + 122

                47  com.apple.AppKit                        0x00007fff8868e5d6 -[NSWindow sendEvent:] + 7053

                48  com.apple.AppKit                        0x00007fff8868a644 -[NSApplication sendEvent:] + 5761

                49  com.adobe.dvaui.framework               0x0000000103909aae -[DVAMacApplication sendEvent:] + 622

                50  com.adobe.AfterEffectsLib.framework          0x00000001000b63ec GetAECocoaApplication() + 1420

                 

                (...)

                Adobe Product Version: 12.0

                Adobe Product Build: 404

                (...)

                • 6. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
                  KoMaruyama Adobe Community Professional

                  Error: <ae.blitpipe> <2> Making New Context

                  Currently experienced PSD / blitpipe error in CS6.(11.0.0.378) 

                   

                  Solution:

                  Rasterize Smart Objects in PSD

                  • 7. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
                    Todd_Kopriva Level 8

                    > CS6.(11.0.0.378)

                     

                    Why are you using version 11.0.0? That's four bug-fix updates behind. I recommend updating:

                    http://adobe.ly/AE_CS6_1104

                    • 8. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
                      KoMaruyama Adobe Community Professional

                      It's not my machine...  I've recommended the upgrade path too.

                      • 9. Re: After Effects CC crashing on importing PSD (ae.blitpipe error message)
                        berndf0815 Level 1

                        Hi, I posted this problem half a year ago. I I already reinstalled the whole system and everything worked fine since then.

                         

                        Funny thing: I'm 100% sure that I also posted the crash log on 26th of August 2013. I don't know why it appeared just today in this discussion. I didn't even sign in to my adobe account since then.