Is this a bug report?
If so, you should file it through the proper channels. This is a user-to-user forum and not an official place to contact Adobe.
Is this a request for technical assistance so that we can try to help you figure out how to get it working?
If so, we are going to need a lot more information to help you. Obviously this feature works for some people or they wouldn't include it. And, for me, it works great for many of my projects. So perhaps there's something different about your setup.
Is this just a rant?
If so, sorry for your troubles. I agree that AE has a number of issues, but considering the size of the AE development team and the infinite amount of variables in hardware and software configurations of the end users, I think After Effects works quite well. Should Adobe dedicate more people to the AE team so that these bugs can be squashed and the productivity features of the software be increased? Yes, no question about it. I love After Effects and the AE team and I would love to see them succeed. However, if we don't file official bug reports when there are problems, Adobe won't know the problems exist.
1) I tried getting adobe support...
They set me up with a fony chat... Deceiving to belive I was chatting with a real person... After two lines of chat I knew it was a Machine..
2) This is a highly known issue and a "bug" which has been reported by 100s of users and that since years
3) I love AE and the rest of adobe products... Hence me taking the time to publicly report this.
4) Adobe knows of LOTs of persisting problems but dont BOTHER to fix them...
If the AE and of TwoLetterApp-Product engineers would take the time the Splash-Screen designer takes to design new App-Launch-Screens with each CS Version, all the apps would be 95% bug free...
1.1 = Bugs HAVE been reported by so many people
1.2 = Adobe are aware of their Existence
1.3 = New Versions Contain Old BUGs (And new Ones)
If (1.1 == True && 1.2 == True && 1.3 == True)
adobeFixesBugs.true = False;
Correct me if my syntax is wrong !