First, I'd try holding down the left Ctrl+Alt+Shift keys as I launch the program to clear the preferences. If that didnt' work, I'd try an ininstall/reinstall.
If that doesn't work, it could be an issue with your system.
Also I wanted to note I am using wndows 7. The shify keys did not seem to help. Question, if I do an uninstall/reinstall, will that have any negative impact on my existing projects? Also, can you review the steps for going through that second recommendation. Do I need the original install disks handy or can I do everything from the control panel in windows?
For the StackHash module fault, this MS post might be useful: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/can-anyone-help-me- to-solve-the-appcrash-problem/6c2bfd74-5eb4-4c5f-92c6-90818086d964
A reinstall will not affect any works in progress.
You can uninstall using the Control Panel -- but you'll need a disc or the download of the program to reinstall.
If you want to flush the preferences...
Local Disc C
and in the 11 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11 Folder that the Adobe Premiere Elements Prefs file exists in.
IMPORTANT. Make sure that Folder Options Show Hidden Files, Folders, and Drives is active so that you can see the path cited.
When (if) you uninstsall the program in the Control Panel route, I would recommend that you have a check mark next to the option to remove your preferences as well as any mention of deactivating.
We will be watching for your results.
the reinstall worked. Thanks everyone!!!
Great news, and thank you for reporting your success.
Good luck, and happy editing,
Thanks for the follow up and great news that you are moving forward in your project.
I had not run into one of these StackHash errors before. So, it is good to know that an uninstall/reinstall might be one of the remedies for this to put into our troubleshooting toolkit.