32 Replies Latest reply: Dec 17, 2013 2:05 PM by Fokus_Foto RSS

    Photoshop cs6 frozen when using the liquify tool

    ronze98 Community Member

      I am facing a very similar problem as the user on this thread: http://forums.adobe.com/message/5163451

       

      Essentially when I open up the liquify tool, even if I just press cancel, photoshop will just freeze and I have to kill the process manually.  I suspect it is a video card issue, so I checked and ensure the laptop is using the latest driver. 

       

      Mobile Intel® 4 Series Express Chipset Family (driver version: 8.15.10.2869, ig4icd64.dll)

       

      Since I am already running the latest driver, what else can I do to rectify this problem?

        • 1. Re: Photoshop cs6 frozen when using the liquify tool
          Noel Carboni Community Member

          As I recall there's a modifier key you can hold down to force Liquify to use the CPU only (avoiding possible GPU driver issues).  I want to say it's the Alt key (i.e., press and hold Option or Alt while selecting the Liquify menu item).

           

          See if that works around the issue.

           

          If it does, it's possible manipulating some of the Advanced GPU options in the Performance Preferences might get you a combo that does some GPU acceleration but avoids the problem.  Remember to always restart Photoshop after making GPU preferences changes and before testing.

           

          -Noel

          • 2. Re: Photoshop cs6 frozen when using the liquify tool
            ronze98 Community Member

            Thanks for the suggestion.  I tried disabling 'graphics processor' under preference->performance, restarted photoshop cs6, and still face the same issue - upon clicking cancel on the liquify dialog box, photosop just freezes.  So it makes me wonder if there is something else going on?  I tried checking windows event viewer, but no new event was logged when photoshop freezes.  Any ideas how to tackle this problem?

            • 3. Re: Photoshop cs6 frozen when using the liquify tool
              Curt Y Community Member

              Did it ever work?  IF so reset preferences.  With Win OS start PS and immediately hold down ctrl/alt/shift keys.  If fast enough you will get a reset window.

               

              THe liquify tool in CS6 takes a lot more GPU than it did in CS5.

              • 4. Re: Photoshop cs6 frozen when using the liquify tool
                Pete.Green Employee Hosts

                Hi Ron,

                 

                Are you sure that's the latest driver?

                 

                https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+4+Series+Express+Chipset+Fa mily

                 

                All of the drivers there point to a date in 2012, and the driver version at least 14.x.x.... I'd pull one of those down and see if it changes the behavior.

                 

                Let us know how it goes.

                Regards

                PG

                • 5. Re: Photoshop cs6 frozen when using the liquify tool
                  john worthington Adobe Employee

                  Liquify may be crashing when writing the preferences or the last mesh. Try deleting the liquify preferences folder. On my machine the path is:

                   

                  C:\Users\jworthin\AppData\Roaming\Adobe\Plugins\Adobe Liquify CC\Photoshop

                   

                  Deleting the application preferences does not delete plugin preferences.

                   

                  Did this suddenly stop working?

                   

                  Is your hard drive almost full?

                   

                  -John

                  • 6. Re: Photoshop cs6 frozen when using the liquify tool
                    ronze98 Community Member

                    Thank you for the replies.

                     

                    Intel has a tool to check for driver updates and I am already using the latest one:

                     

                    Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64, (zip)  Installs graphics driver version 15.17.19.64.2869 (8.15.10.2869)

                     

                    I was using cs5 before on windows xp on this same laptop.  I recently upgraded to win7 and installed cs6 trial to test things out.  On cs5, liquify did work. 

                     

                    I have tried deleteing the following folder, restarted cs6, but no help.  My C: has 2gb of free space.  I guess I will just go back to cs5.

                     

                    {user directory}\AppData\Roaming\Adobe\Plugins\Adobe Liquify CS6\Photoshop

                    • 7. Re: Photoshop cs6 frozen when using the liquify tool
                      Pete.Green Employee Hosts

                      The page I linked for your driver shows a newer driver version and date... If the Intel tool is [incorrectly] reporting to you that you're up to date, I wouldn't trust a tool more than my eyes in this case.

                       

                      Try the newer driver out at least, if it doesn't work, you can roll back the driver and pretend that didn't happen. CS5 didn't use the video card nearly as much with Liquify.

                       

                      Regards

                      • 8. Re: Photoshop cs6 frozen when using the liquify tool
                        ronze98 Community Member

                        I installed this driver, which is the latest, same issue with liquify. Anyway thanks for the responses, I'm just going to uninstall cs6.

                         

                        Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64, (zip)

                        Installs graphics driver version 15.17.19.64.2869 (8.15.10.2869) for Intel® graphics. This driver is intended for developers and IT professionals.

                        OS: Windows 7 (64-bit)*, Windows 7 Enterprise, 64-bit .. More> Windows 7 (64-bit)*, Windows 7 Enterprise, 64-bit version*, Windows 7 Home Basic, 64-bit version*, Windows 7 Home Premium, 64-bit version*, Windows 7 Professional, 64-bit version*, Windows 7 Ultimate, 64-bit version*, Windows Vista 64*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Home Basic, 64-bit version*, Windows Vista Home Premium, 64-bit version*, Windows Vista Ultimate, 64-bit version*

                        11/16/2012

                        15.17.19.64.2869

                        Latest

                        Drivers

                        • 9. Re: Photoshop cs6 frozen when using the liquify tool
                          Fokus_Foto

                          I suddenly got this same issue, mid-session..

                          Had made 2 panoramas, used adaptive wide angle, then liquify, did the same on number 3, and now it keeps freezing on me every time!

                          I have updated drivers, even to a beta driver for my graphics cards (2x 2GB Radeon HD 5950, no crossfire enabled), MB drivers are up to date, nothing changed during the time I was using it when it suddenly stopped.. (And I've rebooted several times, and left it off for a few minutes, of course)

                          It works if I untick using GPU in preferences, but then adaptive wide angle wont work..

                          I need to get this back up and running asap - Any suggestions?

                          • 10. Re: Photoshop cs6 frozen when using the liquify tool
                            john worthington Adobe Employee

                            Please cut and paste the text from your Photoshop/Help/System Info here.

                            • 11. Re: Photoshop cs6 frozen when using the liquify tool
                              Fokus_Foto Community Member

                              Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

                              Operating System: Windows 7 64-bit

                              Version: 6.1 Service Pack 1

                              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                              Physical processor count: 4

                              Logical processor count: 8

                              Processor speed: 3392 MHz

                              Built-in memory: 16352 MB

                              Free memory: 10700 MB

                              Memory available to Photoshop: 14681 MB

                              Memory used by Photoshop: 70 %

                              Image tile size: 1024K

                              Image cache levels: 4

                              Display: 1

                              Display Bounds: top=0, left=0, bottom=1080, right=1920

                              Display: 2

                              Display Bounds: top=0, left=1920, bottom=1080, right=3840

                              Display: 3

                              Display Bounds: top=-120, left=-1600, bottom=1080, right=0

                              OpenGL Drawing: Enabled.

                              OpenGL Allow Old GPUs: Not Detected.

                              OpenGL Drawing Mode: Advanced

                              OpenGL Allow Normal Mode: True.

                              OpenGL Allow Advanced Mode: True.

                              NumGPUs=2

                              gpu[0].OGLVersion="3.0"

                              gpu[0].MemoryMB=2048

                              gpu[0].RectTextureSize=16384

                              gpu[0].Renderer="AMD Radeon HD 6900 Series"

                              gpu[0].RendererID=26392

                              gpu[0].Vendor="ATI Technologies Inc."

                              gpu[0].VendorID=4098

                              gpu[0].HasNPOTSupport=1

                              gpu[0].DriverVersion="13.250.18.0"

                              gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

                              gpu[0].DriverDate="20131129000000.000000-000"

                              gpu[0].CompileProgramGLSL=1

                              gpu[0].TestFrameBuffer=1

                              gpu[0].OCLSupported=0

                              gpu[0].CUDASupported=0

                              gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30"

                              gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

                              gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                              gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

                              gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                              gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                              gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                              gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                              gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                              gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                              gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                              gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                              gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                              gpu[1].OGLVersion="3.0"

                              gpu[1].MemoryMB=2048

                              gpu[1].RectTextureSize=16384

                              gpu[1].Renderer="AMD Radeon HD 6900 Series"

                              gpu[1].RendererID=26392

                              gpu[1].Vendor="ATI Technologies Inc."

                              gpu[1].VendorID=4098

                              gpu[1].HasNPOTSupport=1

                              gpu[1].DriverVersion="13.250.18.0"

                              gpu[1].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

                              gpu[1].DriverDate="20131129000000.000000-000"

                              gpu[1].CompileProgramGLSL=1

                              gpu[1].TestFrameBuffer=1

                              gpu[1].OCLSupported=1

                              gpu[1].OCLVersion="1.2 AMD-APP (1348.4)"

                              gpu[1].CUDASupported=0

                              gpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30"

                              gpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

                              gpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                              gpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

                              gpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                              gpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                              gpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                              gpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                              gpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                              gpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                              gpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                              gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                              gpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                              gpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                              Serial number: 91190565021471612959

                              Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                              Temporary file path: C:\Users\Kay\AppData\Local\Temp\

                              Photoshop scratch has async I/O enabled

                              Scratch volume(s):

                                S:\, 1,82T, 609,6G free

                                Z:\, 111,8G, 90,9G free

                                C:\, 111,7G, 17,8G free

                              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                               

                              Installed components:

                                 ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                                 adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                                 AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                                 AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                                 AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                                 AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                                 AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

                                 AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

                                 adobe_caps.dll   Adobe CAPS   7,0,0,21  

                                 AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                                 ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                                 aif_core.dll   AIF   5.0   79.534508

                                 aif_ocl.dll   AIF   5.0   79.534508

                                 aif_ogl.dll   AIF   5.0   79.534508

                                 amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                                 ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                 Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                                 BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                                 boost_date_time.dll   DVA Product   7.0.0  

                                 boost_signals.dll   DVA Product   7.0.0  

                                 boost_system.dll   DVA Product   7.0.0  

                                 boost_threads.dll   DVA Product   7.0.0  

                                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                 CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                                 CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                                 CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                                 dvaaudiodevice.dll   DVA Product   7.0.0  

                                 dvacore.dll   DVA Product   7.0.0  

                                 dvamarshal.dll   DVA Product   7.0.0  

                                 dvamediatypes.dll   DVA Product   7.0.0  

                                 dvaplayer.dll   DVA Product   7.0.0  

                                 dvatransport.dll   DVA Product   7.0.0  

                                 dvaunittesting.dll   DVA Product   7.0.0  

                                 dynamiclink.dll   DVA Product   7.0.0  

                                 ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

                                 FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

                                 filter_graph.dll   AIF   5.0   79.534508

                                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                 imslib.dll   IMSLib DLL   7.0.0.116  

                                 JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                 libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                 LogSession.dll   LogSession   2.1.2.1785  

                                 mediacoreif.dll   DVA Product   7.0.0  

                                 MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                 PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                                 pdfsettings.dll   Adobe PDFSettings   1.04  

                                 Photoshop.dll   Adobe Photoshop CC   CC  

                                 Plugin.dll   Adobe Photoshop CC   CC  

                                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

                                 PSArt.dll   Adobe Photoshop CC   CC  

                                 PSViews.dll   Adobe Photoshop CC   CC  

                                 SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                                 ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

                                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                 tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                                 updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                                 WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                               

                               

                              Required plug-ins:

                               

                                 3D Studio 14.1.2 (14.1.2 x001)

                                 Accented Edges 14.1.2

                                 Adaptive Wide Angle 14.1.2

                                 Angled Strokes 14.1.2

                                 Average 14.1.2 (14.1.2 x001)

                                 Bas Relief 14.1.2

                                 BMP 14.1.2

                                 Camera Raw 8.3

                                 Camera Raw Filter 8.3

                                 Chalk & Charcoal 14.1.2

                                 Charcoal 14.1.2

                                 Chrome 14.1.2

                                 Cineon 14.1.2 (14.1.2 x001)

                                 Clouds 14.1.2 (14.1.2 x001)

                                 Collada 14.1.2 (14.1.2 x001)

                                 Color Halftone 14.1.2

                                 Colored Pencil 14.1.2

                                 CompuServe GIF 14.1.2

                                 Conté Crayon 14.1.2

                                 Craquelure 14.1.2

                                 Crop and Straighten Photos 14.1.2 (14.1.2 x001)

                                 Crop and Straighten Photos Filter 14.1.2

                                 Crosshatch 14.1.2

                                 Crystallize 14.1.2

                                 Cutout 14.1.2

                                 Dark Strokes 14.1.2

                                 De-Interlace 14.1.2

                                 Dicom 14.1.2

                                 Difference Clouds 14.1.2 (14.1.2 x001)

                                 Diffuse Glow 14.1.2

                                 Displace 14.1.2

                                 Dry Brush 14.1.2

                                 Eazel Acquire 14.1.2 (14.1.2 x001)

                                 Embed Watermark 4.0

                                 Entropy 14.1.2 (14.1.2 x001)

                                 Extrude 14.1.2

                                 FastCore Routines 14.1.2 (14.1.2 x001)

                                 Fibers 14.1.2

                                 Film Grain 14.1.2

                                 Filter Gallery 14.1.2

                                 Flash 3D 14.1.2 (14.1.2 x001)

                                 Fresco 14.1.2

                                 Glass 14.1.2

                                 Glowing Edges 14.1.2

                                 Google Earth 4 14.1.2 (14.1.2 x001)

                                 Grain 14.1.2

                                 Graphic Pen 14.1.2

                                 Halftone Pattern 14.1.2

                                 HDRMergeUI 14.1.2

                                 IFF Format 14.1.2

                                 Ink Outlines 14.1.2

                                 JPEG 2000 14.1.2

                                 Kurtosis 14.1.2 (14.1.2 x001)

                                 Lens Blur 14.1.2

                                 Lens Correction 14.1.2

                                 Lens Flare 14.1.2

                                 Liquify 14.1.2

                                 Matlab Operation 14.1.2 (14.1.2 x001)

                                 Maximum 14.1.2 (14.1.2 x001)

                                 Mean 14.1.2 (14.1.2 x001)

                                 Measurement Core 14.1.2 (14.1.2 x001)

                                 Median 14.1.2 (14.1.2 x001)

                                 Mezzotint 14.1.2

                                 Minimum 14.1.2 (14.1.2 x001)

                                 MMXCore Routines 14.1.2 (14.1.2 x001)

                                 Mosaic Tiles 14.1.2

                                 Multiprocessor Support 14.1.2 (14.1.2 x001)

                                 Neon Glow 14.1.2

                                 Note Paper 14.1.2

                                 NTSC Colors 14.1.2 (14.1.2 x001)

                                 Ocean Ripple 14.1.2

                                 Oil Paint 14.1.2

                                 OpenEXR 14.1.2

                                 Paint Daubs 14.1.2

                                 Palette Knife 14.1.2

                                 Patchwork 14.1.2

                                 Paths to Illustrator 14.1.2

                                 PCX 14.1.2 (14.1.2 x001)

                                 Photocopy 14.1.2

                                 Photoshop 3D Engine 14.1.2 (14.1.2 x001)

                                 Photoshop Touch 14.0

                                 Picture Package Filter 14.1.2 (14.1.2 x001)

                                 Pinch 14.1.2

                                 Pixar 14.1.2 (14.1.2 x001)

                                 Plaster 14.1.2

                                 Plastic Wrap 14.1.2

                                 PNG 14.1.2

                                 Pointillize 14.1.2

                                 Polar Coordinates 14.1.2

                                 Portable Bit Map 14.1.2 (14.1.2 x001)

                                 Poster Edges 14.1.2

                                 Radial Blur 14.1.2

                                 Radiance 14.1.2 (14.1.2 x001)

                                 Range 14.1.2 (14.1.2 x001)

                                 Read Watermark 4.0

                                 Reticulation 14.1.2

                                 Ripple 14.1.2

                                 Rough Pastels 14.1.2

                                 Save for Web 14.1.2

                                 ScriptingSupport 14.1.2

                                 Shake Reduction 14.1.2

                                 Shear 14.1.2

                                 Skewness 14.1.2 (14.1.2 x001)

                                 Smart Blur 14.1.2

                                 Smudge Stick 14.1.2

                                 Solarize 14.1.2 (14.1.2 x001)

                                 Spatter 14.1.2

                                 Spherize 14.1.2

                                 Sponge 14.1.2

                                 Sprayed Strokes 14.1.2

                                 Stained Glass 14.1.2

                                 Stamp 14.1.2

                                 Standard Deviation 14.1.2 (14.1.2 x001)

                                 STL 14.1.2 (14.1.2 x001)

                                 Sumi-e 14.1.2

                                 Summation 14.1.2 (14.1.2 x001)

                                 Targa 14.1.2

                                 Texturizer 14.1.2

                                 Tiles 14.1.2

                                 Torn Edges 14.1.2

                                 Twirl 14.1.2

                                 Underpainting 14.1.2

                                 Vanishing Point 14.1.2

                                 Variance 14.1.2 (14.1.2 x001)

                                 Variations 14.1.2 (14.1.2 x001)

                                 Water Paper 14.1.2

                                 Watercolor 14.1.2

                                 Wave 14.1.2

                                 Wavefront|OBJ 14.1.2 (14.1.2 x001)

                                 WIA Support 14.1.2 (14.1.2 x001)

                                 Wind 14.1.2

                                 Wireless Bitmap 14.1.2 (14.1.2 x001)

                                 ZigZag 14.1.2

                               

                              Optional and third party plug-ins:

                               

                                 Alien Skin Eye Candy 7 Autolayer 7.0.0

                                 Eye Candy 7 7.0.0

                              Plug-ins that failed to load: NONE

                              Flash:

                                 Boligfoto

                                 Mini Bridge

                                 Adobe Exchange

                                 Kuler

                              Installed TWAIN devices: NONE

                              • 12. Re: Photoshop cs6 frozen when using the liquify tool
                                john worthington Adobe Employee

                                Please try unplugging the monitor from the Radeon card with a single monitor attached as a test. So you will have a single card driving your two remaining monitors.

                                • 13. Re: Photoshop cs6 frozen when using the liquify tool
                                  Fokus_Foto Community Member

                                  Slight problem with that..

                                  My computer is integrated/built-in into a massive desk/workstation, weighing over 200kg, and I can't physically get to the connections on the back without moving this beast..

                                  Also, the monitors are mounted in such a way that it is very difficult to get to the cables, and the monitor on the card with just one connected, is my main display..

                                   

                                  Not so practical for repairs/troubleshooting, but looks and works great..! ;-)

                                   

                                  Anything else we can look at, or is this it?

                                  If there is nothing else, I'll get my screwdrivers out and disassemble the monitor mounts.

                                  • 14. Re: Photoshop cs6 frozen when using the liquify tool
                                    john worthington Adobe Employee

                                    Maybe we can narrow things down with some questions:

                                    What exactly is freezing and when does it happen?

                                    How do you unfreeze?

                                    Have you recently installed any software upgrades at all?

                                    Changed the hardware configuration?

                                    • 15. Re: Photoshop cs6 frozen when using the liquify tool
                                      Fokus_Foto Community Member

                                      What freezes:

                                      Everything in PS, except minimize and maximize the program window

                                       

                                      When:

                                      As soon as I click the option to liquify (no new window pops up as it used to do)

                                       

                                      How do I unfreeze:

                                      Task manager - end task

                                       

                                      Recent SW or HW upgrades/updates:

                                      None, that I know of..

                                      A week ago I uninstalled the USB drivers, and then reinstalled them, then figuring out it was a faulty cable to the card reader, but other than that only windows updates 4 days ago.

                                       

                                      But again, it was working fine, used it (liquify) twice, then on the third photo it stopped working, and has not worked since, despite updating, rebooting and unticking scratch disks etc.

                                      • 16. Re: Photoshop cs6 frozen when using the liquify tool
                                        Fokus_Foto Community Member

                                        Forgot: I use scroll wheel to resize, and that still works when it freezes.

                                        • 17. Re: Photoshop cs6 frozen when using the liquify tool
                                          john worthington Adobe Employee

                                          I think we are back to configuring your system to be less complex. Can you reconfigure it to just be using a single Radeon card somehow? For now it does not matter if it has one or two monitors attached.

                                          • 18. Re: Photoshop cs6 frozen when using the liquify tool
                                            Fokus_Foto Community Member

                                            I took the monitor down and disconnected it, first in windows display config, then unplugged the cable.

                                             

                                            Now liquify works with GPU ticked.

                                             

                                            So, whats the next step?

                                            I can't have my main monitor out of service because PS suddenly decided it didn't like it.. ;-)

                                            • 19. Re: Photoshop cs6 frozen when using the liquify tool
                                              Fokus_Foto Community Member

                                              Also, while I'm at it: The marching ants have never marched on this system. Any ideas about that one?

                                              I use a lot of complex selections in my work, and it would be a lot easier to spot missed bits if they marched..

                                              • 20. Re: Photoshop cs6 frozen when using the liquify tool
                                                john worthington Adobe Employee

                                                I suspect the ATI driver is crashing with this configuration. I have no idea why it worked initially. We (the PS team) will work with ATI to figure out what is going wrong and come up with a better solution. How long was the three monitor system working before you hit the freezing?

                                                • 21. Re: Photoshop cs6 frozen when using the liquify tool
                                                  Fokus_Foto Community Member

                                                  157 days (installed PS CC then) computer has been running in this configuration and with the same hardware since summer 2011 (added the cintiq then) and since spring 2010 without the 3rd monitor.

                                                  • 22. Re: Photoshop cs6 frozen when using the liquify tool
                                                    john worthington Adobe Employee

                                                    Extremely strange.

                                                    When did you last update the ATI driver?

                                                    It has a date of 20131129. Seems like it could have been just before you started to have trouble. Can you roll back (uninstall/reinstall) one version of ATI driver?

                                                    • 23. Re: Photoshop cs6 frozen when using the liquify tool
                                                      Fokus_Foto Community Member

                                                      The date in November is probably correct. I updated catalyst today after the problems started (not had these problems with freezing until today), but the driver date is still the same..

                                                      The roll back driver button is not active.

                                                      • 24. Re: Photoshop cs6 frozen when using the liquify tool
                                                        john worthington Adobe Employee

                                                        You could uninstall the driver completely and then download an older driver from the ATI website I think they have 13.9, 13.10, and 13.11 all available there.

                                                        • 25. Re: Photoshop cs6 frozen when using the liquify tool
                                                          Fokus_Foto Community Member

                                                          I get this from system info:

                                                           

                                                          NameAMD Radeon HD 6900 Series
                                                          PNP Device IDPCI\VEN_1002&DEV_6718&SUBSYS_23061787&REV_00\4&5308FDE&0&0009
                                                          Adapter TypeAMD Radeon Graphics Processor (0x6718), Advanced Micro Devices, Inc. compatible
                                                          Adapter DescriptionAMD Radeon HD 6900 Series
                                                          Adapter RAM(2 147 483 648) bytes
                                                          Installed Driversaticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dl l,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
                                                          Driver Version13.250.18.0
                                                          INF Fileoem87.inf (ati2mtag_NICayman section)
                                                          Color PlanesNot Available
                                                          Color Table Entries4294967296
                                                          Resolution1920 x 1080 x 60 hertz
                                                          Bits/Pixel32
                                                          Memory Address0xB0000000-0xBFFFFFFF
                                                          Memory Address0xFE5E0000-0xFE5FFFFF
                                                          I/O Port0x0000DF00-0x0000DFFF
                                                          IRQ ChannelIRQ 4294967275
                                                          Driverc:\windows\system32\drivers\atikmpag.sys (8.14.1.6354, 609,50 KB (624 128 bytes), 29.11.2013 17:04)
                                                          NameAMD Radeon HD 6900 Series
                                                          PNP Device IDPCI\VEN_1002&DEV_6718&SUBSYS_23061787&REV_00\4&744803D&0&0008
                                                          Adapter TypeAMD Radeon Graphics Processor (0x6718), Advanced Micro Devices, Inc. compatible
                                                          Adapter DescriptionAMD Radeon HD 6900 Series
                                                          Adapter RAM(2 147 483 648) bytes
                                                          Installed Driversaticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dl l,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
                                                          Driver Version13.250.18.0
                                                          INF Fileoem87.inf (ati2mtag_NICayman section)
                                                          Color PlanesNot Available
                                                          Color Table Entries4294967296
                                                          Resolution1600 x 1200 x 60 hertz
                                                          Bits/Pixel32
                                                          Memory Address0xC0000000-0xCFFFFFFF
                                                          Memory Address0xFE620000-0xFE63FFFF
                                                          I/O Port0x0000E000-0x0000EFFF
                                                          IRQ ChannelIRQ 4294967286
                                                          I/O Port0x000003B0-0x000003BB
                                                          I/O Port0x000003C0-0x000003DF
                                                          Memory Address0xA0000-0xBFFFF
                                                          Driverc:\windows\system32\drivers\atikmpag.sys (8.14.1.6354, 609,50 KB (624 128 bytes), 29.11.2013 17:04)

                                                           

                                                           

                                                          And this from catalyst:

                                                           

                                                          13.25.18-131129a-165578E-ATI

                                                          13.11

                                                          8.01.01.1360

                                                          9.14.10.01001

                                                          6.14.10.12614

                                                          2013.1129.1143.20969

                                                           

                                                          13.9 was the version I had when the problems started, and by the looks of it, have had since 29th November.

                                                           

                                                          I will try to uninstall the driver like you said, and reinstall. Perhaps do the same with PS?

                                                          If that fails, system restore?

                                                          I will get on with what you suggest tomorrow, as it is 1.20am here now.

                                                          Many thanks for your help so far!

                                                          • 26. Re: Photoshop cs6 frozen when using the liquify tool
                                                            Fokus_Foto Community Member

                                                            I may have found the problem just now.

                                                             

                                                            I use a small piece of freeware called Dexpot to keep a window always on top, transparent and click-through (used for making 3D illustrations from building plans like you would with tracing paper).

                                                            This software also creates 2-20 alternative desktops you can switch between. When I remembered this ( I don't use that feature) I thought it might cause problems for the drivers/GPU's.

                                                            I disabled this software, reconnected the monitor, restarted PS, and now liquify works with GPU ticked, just like before.

                                                            But I still have no idea what caused this, Dexpot has been installed for a few weeks and never caused a problem before..

                                                             

                                                            I will keep digging, and reply again if the problem comes back.

                                                             

                                                            Thanks again!

                                                            • 27. Re: Photoshop cs6 frozen when using the liquify tool
                                                              ronze98 Community Member

                                                              I was the OP of this topic.  I end up install ps on a different machine and no longer encounter the issue.  I am going to assume the first laptop - a fujitsu - is bad.

                                                              • 28. Re: Photoshop cs6 frozen when using the liquify tool
                                                                john worthington Adobe Employee

                                                                Nice detective work! And in the middle of the night no less. I'll keep Dexpot on my radar. Take care.

                                                                • 29. Re: Photoshop cs6 frozen when using the liquify tool
                                                                  john worthington Adobe Employee

                                                                  Thanks for letting us know how you solved your problem. It will help others searching for solutions in the future.

                                                                  • 30. Re: Photoshop cs6 frozen when using the liquify tool
                                                                    Ike Cronin Community Member

                                                                    I have had a similar problem since I upgraded to Catalyst 13.9. It's definitely driver related.

                                                                    The GPU usage is 100% in liquify, and PC becomes unresponsive for like 10 seconds as soon as I start moving on the screen.

                                                                    The performance gets better once I disable GPU usage in PS>Performance menu.

                                                                    • 31. Re: Photoshop cs6 frozen when using the liquify tool
                                                                      john worthington Adobe Employee

                                                                      That's odd, Catalyst 13.9 has been stable for most users. Can you install the earlier Catalyst driver to avoid the problem?

                                                                      • 32. Re: Photoshop cs6 frozen when using the liquify tool
                                                                        Fokus_Foto Community Member

                                                                        Thats not exactly the same problem I had Cronin, mine froze completely and did not unfreeze until i forcibly closed PS, but the mouse pointer and everything else non-PS remained ok throughout.

                                                                        The performance gets noticably slower if I turn off GPU, as it is then only using CPU and not both, maybe you have a GPU with little RAM?

                                                                        Catalyst 13.9 worked fine for 3 weeks, I use PS almost every day, never a problem until last night. Not had it again since I disabled Dexpot last night.

                                                                        Will try re-enabling it and see if it causes problems again, but too busy to start playing about with this right now. Will write back if/when I find out more.