2 Replies Latest reply: Sep 3, 2013 2:29 PM by Claire Corteville RSS

    What happens if I change PC ?

    Claire Corteville Community Member

      Hello

       

      What happens if i change my computer ?

       

      Do I have to desinstall Creative in the old PC and reinstall it in the new one ?

       

      I know I can install Cretaive twice but how Adobe could know I don't use the old PC and How can I keep rights to install Creative twice if my first PC is destroy.

       

      Sorry for my bad english

       

      A++

        • 1. Re: What happens if I change PC ?
          David__B Employee Hosts

          Hi Claire,

           

          When you install the software and sign in with your Adobe ID that is what keeps track of your usage. If want to switch computers, you can sign out from any of the Creative Cloud (CC versions) apps using the Help > Sign Out, for CS6 apps included with Creative Cloud the option is Help > Deactivate. If for some reason you weren't able to go through this process, like a computer hardware problem, and attempted to use the software on more than two computers what happens is you get a prompt saying you are attempting to use the software on more than the allowed number of computers and it asks if you would like to deactivate all computers. This allows you to go through the activate process again on the two that you want to use.

           

          -Dave

          • 2. Re: What happens if I change PC ?
            Claire Corteville Community Member

            Hello David

             

            Thank you very much for your response.

            It helped me very much !!

             

            a++