I have Premiere Pro Classroom in a Book and I subscribe to an online learning site. I can't get the lesson files to link with the projects in the lessons. I get errors saying "unsupported format" or "importer reports a generic error". I follow the directions regarding linking the project to the parent file, but the media still shows off-line in the project.
What kind of files do you get from your book? Are you sure to have all codecs installed that are reqiured? Whats the Project setting you use?
Most of the recent CiaB files are MOV, so to follow up on Michael's questions, do you have the latest Apple QuickTime installed?
Sorry you're having trouble. It sounds like you might be having trouble with activation. Try this:
See if that works for you.