3 Replies Latest reply on Aug 28, 2013 9:32 PM by blueampersand

    Premiere Pro CC crashes on Launch


      I just installed (and reinstalled) Premiere Pro CC. When I try to launch, I get to "Loading ImporterQuickTime.prm" and it crashes.


      I'm running on a Win 7 Professional SP-1, with an Intel i7 processor and an Nvidia GTX 660 (Driver version: 320.49). The Intel onboard graphics have been disabled in the BIOS. I have 8GB RAM.


      To try to fix the problem I have tried:


      • Uninstalling and reinstalling Premiere Pro and Quicktime.
      • Uninstalling QT and installing older versions
      • I installed the newest Nvidia driver.
      • Turning on the Intel driver, updating it, and turning off the Nvidia driver in the BIOS.
      • Running PP as administrator
      • Removing the plug-in causing the problem. This led to discovering that the ExportQuickTimeHost.prm and the PlayerMediaCore.prm plug-ins also cause a crash.
      • Resetting the compatibility of PP to Vista and Win 7 (hoped to trick it)
      • Deleting the preferences
      • Signing out of the CC and signing back in by launching Premiere


      Nothing has worked.



      This is what the Event Viewer kicks at me:


      Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x51cbdef8

      Faulting module name: dvaui.dll, version:, time stamp: 0x51cb962a

      Exception code: 0xc0000005

      Fault offset: 0x00000000002c14a1

      Faulting process id: 0x104c

      Faulting application start time: 0x01cea39c119fb777

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\dvaui.dll

      Report Id: 56cbae3b-0f8f-11e3-a83b-bc5ff465b41c