1 Reply Latest reply on Aug 28, 2013 9:06 AM by Jim_Simon

    Premiere Pro CC crash on launch

    judith.siegmann Level 1

      Hi there,

       

      I have a Window 7 64bit Laptop, all Drivers just updated, but still I cannot get Premiere once again to completely launch. When i first startet it, I set the working directory to a folder on an external HDD. That's when it crashed immediately. Since then i never got Premiere back to launch. i de-installed it 3 times by now and re-installed it, i logged out of Creative Cloud an back in, but nothing seems to work. When I de-installed it, i run a registry cleaner afterwards and deleted all file folder with reference to Premiere. but nothing seems to work, really. Who can help? What more information do you need.?

       

      Thanks Judith