Thanks for contacting Adobe Forums,
As I understood you are only getting issues with .mov files, Please check if you Quicktime player installed on the system.
if not click here to download the Quicktime player
Hi there Sandeep
Many thanks for your reply. As I mentioned, .mov files play on syst and in AE with no issue. Its only causing problems in PP.
I have 7.7.4 version installed on my Windows 8 machine already. Checked to see if any updates available which there appears not to be.
Thanks for the information,
Please tell us the details of the GPU and what is source of the .mov files e.g what is the camera used to record the footages.
Did you check with some other .mov files also, I mean from any other camera.
Details of Graphics
Inter(R) HD Graphics 4000
Chip Type Intel(R) HD Graphics Family
DAC Type Internal
Total Available Graphics Memory 1664MB
Dedicated Video Memory 32MB
System Video Memory 0MB
Shared System Memory 1632MB
I have i5 processor and 6GB Ram
Movie file imported from iPad.
As I mentioned, plays fine in PP on my PC, just not on Laptop
Downloaded .mov file as a lower third (so different to iPad import) and still not playing or importing to PP.
1 person found this helpful
I'm having the same issue while trying to upgrade my old PP CS3 project files to CC on my new Windows 7 machine (Dell T1700). First the program tried to locate the files but couldn't, I then navigated to them and it said my old .mov files do not have an audio or video stream. These files were created using Camtasia studio a few years ago.
- Update: I re-installed Quicktime and the .mov files were excepted.
Message was edited by: DevonMorton
tthis is an old post this so I presume u solved it?
howver I had the same trouble today and found that when I emailed the mov to myself. open said email on my iPhone and saved the file, then resent the file to myself via email. When I downloaded that new versions it worked 8 out of 10 times