9 Replies Latest reply: Oct 13, 2013 2:25 AM by bfricka RSS

    ADOBE, please fix CC application, it's broken beyond repair.

    robains Community Member

      Just look at the list of people have problems with CC application.  It's so bad that if you do a google search on the problem there will be 100+ pages of hits on the problems with CC from professionals to the hobbiest.

       

      I want to stay with Adobe products, but what's happened to your technical experience?

       

      You need a "real" solution to the updater, not a guess work, someone needs to really identify the problem (give you a hint, is security context related).  Clearly the group that coded the Adobe CC application updater doesn't have the necessary technical skills/understanding of the Windows OS.

       

      Repeat of what I posted in another thread:

      The Adobe Creative Cloud tool is terrible!!  I've done all the suggested "fixes" and they simply don't work.  I've contacted support and gone thru the opm.db file deletion process and that didn't work. 

       

      1.  I'm constantly being asked to "Sign-In" whenever I open any CC products.

      2.  I have two Adobe icons in my Task bar, one is CC icon the other is Adobe Application Updates icon

      3.  Selecting Adobe Application Updates icon and right click and selet Open Updater does nothing

      4.  Select Adobe CC icon and clicking on the HOME tab just shows a blue spinning wheel (dashed) that never stop

      5.  Select Adobe CC icon and click on Files says "Coming soon"

      6.  Select Adobe CC icon and click on Apps is the only thing that works shows my installed app and those apps need updates

      7.  Select Adobe CC icon and click on Fonts says "Coming soon"

       

      I'm a software engineer so I know a thing or two about Windows 7 OS, Adobe are NOT installing their CC under correct security context and they are also trying to display  a UI element (User Interface) under a different security context (the systray context) which is not allowed under Windows 7 security model.  And I also suspect that my CS6 products Application Updater is conflicting with Adobe CC.  If you take a look at your Windows Services, you'll see:

       

      A.  AdobeARMservice (Adobe Acrobat Update Service)

      B.  AdobeFlashPlayerUpdateSvc (Adobe Flash Player Update Service)

      C.  SwitchBoard (Adobe SwitchBoard)

       

      And if you take a look at running processes:

       

      i.  AAM Updates Notifier  (Adobe OOBE component)

      ii.  Adobe CEF Helper (Adobe CC process)

      iii.  Adobe CEF Helper (Adobe CC process)

      iv.  Adobe CEF Helper (Adobe CC process)

      v.  CEPServiceManager (Adobe common process)

      vi.  acrotray.exe (Adobe Acrobat 11 process)

      vii.  Adobe CEF Helper (Adobe CC process)

      viii. Creative Cloud

       

      So I don't have a single Adobe application "running" yet I have 8 Adobe related processes running and 4 of them are instances of the same executable.  I have 3 Adobe windows services running also.

       

      Do Adobe have a big problem with their services and CC and Updaters, YEP!  Is the problem related to having CS6 installed AND not understanding Windows OS security context, YES!

       

      Adobe have some great applications, but whatever group is responsible for their update/CC process doesn't appear to have adequate programming experience/knowledge.

       

      I'm at the point of stopping my Adobe CC subscription due to the lack of support from Adobe over these continued problems that myself and MANY MANY others are having with CC.

       

       

      Rob.

        • 1. Re: ADOBE, please fix CC application, it's broken beyond repair.
          DanielW2011 Community Member

          Rob,

           

          Thank you, I have forwarded a copy of your post to our Windows Group.

          I am in the Mac group but I do use use the windows version when developing work flows.

          We needed the file sharing feature of CC for teams and bought into the "team" packages because of the smoke and mirror tricks at MAX.

           

          "Adobe have some great applications, but whatever group is responsible for their update/CC process doesn't appear to have adequate programming experience/knowledge.

           

          The software is good but work groups and workflows they are too imature to provide professional services to the community that they themselves helped create.

           

          We are trying to get our team accounts reduced to single user account and save some money as Adobe can not provide us with file sharing. Adobe does not have a down grade option only up-grade accounts, we are attempting cancel these accounts and purchase single user accounts and control this through a credit card company to manage it for us.

           

          As for file sharing we turned to our Internet service provider, the master of servers put together a cloud environment that's works for our catalogue and magazine workflow's. We have printers, retailers, buyers, publishers, advertisers, designers and web developers that all need to share files together in a work group performing a workflow.

          http://www.forttechnology.ca/index.php/ticklevault

          Having to buy full CC team accounts to share files with users that use Acrobat Reader to only "look" at files is not worth it. Make a printer buy software they already own to share files, not going to happen. Make designers buy software to get client work at home, they are lined up at the door. Offer to pay for it and they send us flowers on our birthdays,

           

          The difference in Price between single and team is $20 a month per seat. You don't need many user to pay for your own cloud systems.

           

          Myself and some others I work with have 30 years of education invested in PostScript and Adobe's products. Our approach is to take advantage of Adobe failings. We will continue to follow this wounded animal. A PostScript meal is soon to be had again, says one of the victors of the clone wars. It just has an Internet flavor to it.

          • 2. Re: ADOBE, please fix CC application, it's broken beyond repair.
            robains Community Member

            Thank you for passing these comments along.

             

            Is the Windows development team as large as the OSX development team?  I get the feeling from these issues with CC/Installers (so many of them in your forums and other forums) that the OSX team is larger and at a higher level of experience?

             

            I want to continue with Adobe suite of products, but you CC process is forcing my hand into looking for alternatives.  Like I said, your core products are great but every time I run a CC app, I have re-login and agree to terms and update my profile etc. etc.  CC is just not working period, I shouldn't have to do this every time I run a CC application like Photoshop, Premiere Pro, etc.  If it's supposed to be a central "organized" place where all things Adobe happen, it's failed miserably in this regard.

             

            Sorry for the harshness, but my frustration of continued problems with CC Login and having to Accept agreements over and over and over is at the point of unacceptable now.  I'll give it a few more weeks to get correctly fixed, but if it doesn't happen, then I'll cancel my subscription to CC and most likely remain on CS6 path until I can find a long term alternative.

             

            Rob.

            • 3. Re: ADOBE, please fix CC application, it's broken beyond repair.
              prism812 Community Member

              I am experiencing similar issues on OS X. I am running the latest OS (10.8.4) and I regularly see CPU spikes where the "Adobe CEF Helper" and "Creative Cloud" background applications are consuming 80% of my CPU (see attached). Mind you, this is without a single CC application open. Please help or provide a fix for this.Screen Shot 2013-08-28 at 12.28.42 PM.png

              • 4. Re: ADOBE, please fix CC application, it's broken beyond repair.
                robains Community Member

                The blue spinning wheel problem is still not fixed on the PC side.  This is just silly at this point.

                 

                Firewall OFF

                UAC OFF

                Adobe CC set to "Run As Administrator"

                Did all the problem resolutions suggested (delete omp files, uninstall CC, re-install from web, downloaded local and re-install, etc. etc.) - this seem to work temporarily ONLY as the problem always returns!

                 

                I give up on you Adobe, no working solution, no more subscription from me.  This is just nuts!

                 

                Rob

                • 5. Re: ADOBE, please fix CC application, it's broken beyond repair.
                  DigitalXIII Community Member

                  I too have all these issues on my work computer. Home PC is fine, but the laundry list you ran through above is what I've been dealing with for months on my work PC. As well as not being able to access the Extensions menu in Photoshop CC regardless of having uninstalled/cleaned/reinstalled (for this problem, no one has even bothered responding to, despite posting to the forums well over a month ago).

                   

                  My work went so far as dropping me off their AntiVirus/Firewall completely so I'm vunerable unlike every other computer in the building and it helped nothing except now I can actually update the programs.

                  • 6. Re: ADOBE, please fix CC application, it's broken beyond repair.
                    xaci_68 Community Member

                    Same on MAC: four instances "Adobe CEF Helper" and it takes longer than before to load RAW images in Photoshop CC.

                    Not considering that I cannot update it because the process freeze itself giving the error I'm not connected to the internet (and of course I am)...it's jus photoshop, the other installed software I was able to update

                     

                    As per today, helpdesk wasn't able to help, I kept the ticket open

                    • 7. Re: ADOBE, please fix CC application, it's broken beyond repair.
                      robains Community Member

                      It makes me wonder if Adobe are about to be bought ... usually when a company shows lack of interest in fixing serious problems they are on the verge of being acquired by another company.  This problem has been going on ever since I moved to CC.  My CC product line is also far less reliable (product bugs, crashing, etc.) than my CS6 products ... I'm glad I've kept my CS6 suite installed.

                       

                      Clearly the sheer volume of threads around CC problems should be enough to warrant a solution(s) or at the very least start the process rolling in what's causing the problem ... there are more than enough of us with this problem.

                       

                      I've opened a ticket also ... went thru support process, got a temporary solution that is now broken again.  No attempt at contacting me to determine the actual problem, they just keep tossing the temporary "blanket" solution at me and hope I go away.  Adobe support seemed more interested in getting the ticket status "Closed" then actually finding out the cause of the problem.

                       

                      Rob

                      • 8. Re: ADOBE, please fix CC application, it's broken beyond repair.
                        jmarsh7 Community Member

                        thank you Rob!!!!!!  I have the same problems but on my Mac and  Adobe is out of control and it seems they don't care about our issues!

                        • 9. Re: ADOBE, please fix CC application, it's broken beyond repair.
                          bfricka Community Member

                          I agree wholeheartedly w/ this assessment. As a mentioned in a previous thread, I do like the general direction that the CC Desktop manager is taking, but it's implementation is horrifically flawed at this point.  The implementation must be absolutely flawless if it is going to be the cornerstone of Adobe's application management.  I am thoroughly sick of wasting my time dealing w/ these issues.  I am using primarily Mac CC at this point, but have experienced similar issues w/ Windows CC on several work machines.  Adobe should feel ashamed of this level of shoddy craftsmanship on such an integral part of the CC ecosystem.