2 Replies Latest reply on Aug 28, 2013 3:56 PM by sculpshaw

    Reactivate Creative Cloud access

    sculpshaw

      I purchased access to the Creative Cloud for PhotoShop CS 6 and messed up when I first opened it.  I hope someone can tell me how it can be reactivated?

      I work on a Mac, OS 10.8

      Isabel

        • 1. Re: Reactivate Creative Cloud access
          gener7 Adobe Community Professional & MVP

          I'm not sure what you are getting everytime you open Photoshop,but if you get the "license this product" popup, just sign in with your Adobe ID, and agree to the terms, or open the Creative Cloud App, and sign into your account there, and it should also activate your product.

           

          A third way is to go to Photoshop's Help menu and look for your email address and click on it if (sign in) is next to it.

           

          Worst comes to worst, call Customer Support and they will help you with the activation part.

           

          Gene

          • 2. Re: Reactivate Creative Cloud access
            sculpshaw Level 1

            The loging in on the App did it. 

            Thank you very nuch for tour help.

            Isabel