1 Reply Latest reply on Aug 29, 2013 10:56 AM by jcanepa

    Error when users submit online form

    b_may1

      Hi,

       

      Although we received several successful forms (applications with essay questions) last night, we also heard this from students and teachers regarding their form submissions last night: 

       

      "I had several students tell me today they tried to apply last night and when they hit submit it gave error 'server busy' or 'server not found'.

       

      I spoke to one student who was using Internet Explorer when this happened.  Could you please let us know what we can do to avoid this in the future?  

       

      Thank you,

      Becky

        • 1. Re: Error when users submit online form
          jcanepa Adobe Employee

          I am sorry to hear about your student's submission woes.  I am not aware of any service outages that occurred the other night.  If you could give me the approximate time and location of when the issues occurred it would help us in figuring out what may have happened.  If anything like this occurs again, if you could make note of the time, location, browser, and form id it would help us in tracking down what the issue might be.

           

          --

           

          Jeff Canepa

          Software Quality Engineer

          Adobe Systems, Inc.

          jcanepa@adobe.com