-
1. Re: Adobe CC won't stay logged in - always asks for ID and PW
David__B Aug 28, 2013 4:52 PM (in response to Rubicon04)Hi Rubicon04,
Sorry to hear about your difficulties.
Are you using Windows or Mac?
Could you try closing the Creative Cloud app and deleting the opm.db file from the below location,
Win: C:\Users\<user>\AppData\Local\Adobe\OOBE
Mac: <user>\Library\Application Support\Adobe\OOBE
This shows how to access the directory on Mac if you need it
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.htmlIt should prompt you to sign in again and I'm curious if it retains it afterwards. Could you test and let us know how it goes?
-Dave
-
2. Re: Adobe CC won't stay logged in - always asks for ID and PW
Rubicon04 Aug 28, 2013 5:27 PM (in response to David__B)I will let you know. Have deleted the file, signed in again. Loaded the major programs up, and each one gave me the License Agreement screen. Did all that, closed each program, then loaded again. License Agreement did not reappear. Will see if it remains stable for a few hours, and then post a report.
-
3. Re: Adobe CC won't stay logged in - always asks for ID and PW
David__B Aug 28, 2013 5:48 PM (in response to Rubicon04)Thanks for the update.
-
4. Re: Adobe CC won't stay logged in - always asks for ID and PW
Rubicon04 Aug 29, 2013 9:27 AM (in response to David__B)Adobe CC apps are now stable. No repeat sign-in screens or license agreement stuff. Appears nuking that OOBE .db file corrected the problem (for now). Not sure why this would happen, tho'. Another Adobe mystery...


