2 Replies Latest reply on Aug 28, 2013 5:12 PM by the_wine_snob

    Importing .MOV files from PC and getting "generic error" msgs... help.

    LifeOnCustomerService

      Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.

      These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.

      Please help.