4 Replies Latest reply on Aug 30, 2013 10:00 AM by Drewy62

    Need help with a currently "in-use" form we want to switch to Adobes hosting service

    boonbug

      Hi, I am in desperate need of help with some issues concerning several forms which we currently use a paid third party (not Adobe) to host and "re-distribute through email"...Somehow I got charged $14.95 for YOUR service, (signed up for a trial, but never used it)..and now I am paying for a year of use of the similar service which Adobe is in control of.  I might want to port my form distribution through Adobe in the hopes of reducing the errors, problems and hassles my customers are experiencing when some of them push our  "submit button". (and I guess I am familiar with these somewhat from reading what IS available in here, and I also know that, Adobe is working to alleviate some of these " submit"  issues, so let's don't start by going backwards, here) I need solutions now for my issues or I can leave it as is, If Adobe's solution will be no better for my end users...

       

      We used FormsCentral to code these forms and it works for the most part (if the end-user can co-operate, and thats iffy, sometimes), but I need help with how to make it go through your servers (and not the third party folks we use now), Not being cruel or racist here, but your over the phone "support techs" are about horrible & I cannot understand them or work with any of them, so I would definitely need someone who speaks English and can understand the nuances of programming these forms, to please contact me back. (Sorry, but both those attributes will be required to be able to help me, so, no "newbie-interns" or first week trainees are gonna cut it).... If you have anyone who fits the bill on those items and would be willing to help us, please contact me back at your earliest convenience. If we have to communicate here, I will do that & I can submit whatever we need to & to whoever we need to.

       

      I need to get this right and working for the majority of my users and on any platform and OS.

       

      You may certainly call me to talk about this, and I have given my number numerous times to your (expletive deleted) time wasting - recording message thingy. So, If it's not available look it up under skrater235@aol.com

      (and you will probably get right to me, unlike my and I'm sure most other folks',  "Adobe phone-in experiences")

       

      Thank You,

      Michael Corman

      VinylCouture

      Phenix City, Alabama  36869

        • 1. Re: Need help with a currently "in-use" form we want to switch to Adobes hosting service
          Drewy62 Adobe Employee

          Hello Michael,

           

          I am very sorry that you have found our telephone support to be so poor. As a member of the Formscentral Engrineering team I don't have direct access to those records, but let me see if I can help you work out your isssue.

           

          If I understand correctly your first issue is that you signed up for a trial of Formcentral and you are now being billed $14.95 a month. If you signed up for the one month .99 trial it automatically converts to the 14,95 a month plan after a month. To change or cancel this you can adjust your setting in mysubscriptions as described in http://forums.adobe.com/docs/DOC-3003.

           

          Your second issue seems to be around distribution of your form. From what I can tell this is currently being done for you by a third party. Is this correct? Who is the third party that you are using and what is their relationship to your form? Did they author it for you and you now control it? Also is your form a PDF form or HTML? If you are using an HTML form can you please share the link with me so I can take a look at what might be going on.

           

          The last issue I see in your message is that perhaps some of your users are having difficulties submitting filled out forms. Is this correct? Can you describe the problems they are encountering in a little more detail so I can try and help diagnose the problem?

           

          Yours,

           

          Andrew Yarborough

          • 2. Re: Need help with a currently "in-use" form we want to switch to Adobes hosting service
            boonbug Level 1

            Well, thanks for writing back...just so you know...I started using Adobe products in 1987, ...yeah...back then...like Illustrator 1 & 9" B&W Macs ...John Warnock's Helvetica's....stuff like that...8.5 x 11 LaserWriters...all that good stuff...I still have some of it working on a mac...much of it was stuff I bought. some stuff I did not...I'm not a big fan of this "cloud" thing Adobe has foisted upon the creatives of the world...which I'm sure you can tell...but the functionality and usefulness of your software can not be disputed, so feel free to do whatever we will continue to pay for, ...I am very impressed with CC PS on the 64 bit PC and perhaps I will end up paying you the stipend that you demand for the other services.

             

             

            So  I guess that brings us to our problem.. a few years back and at the height of the recession and near bankruptcy myself,  I was damn lucky and hit on something and began a small arts and crafts supply service to sell my products online to a very "niche market" ...I had a unique product and still sell that product (plus others) online...My website is www.vinylcouture.com...Strange? Yes...but there is a market it seems, for everything now, and this is the market I service...Catagorically, these are 99%+ women that use these "adhesive, sticky backed vinyl products"  to make different "craft items" that are just way too various and numerous to go into... generally older women, women who are computer illiterate for the most part...and all this is irrelevant to my problem, but I want you to have every bit of background on this and especially the demographic we are dealing with, so we can get right to the meat of the problem.

             

             

            OK...So about two years ago, I decided to offer a "plain sheet" product of a plain colored "stick back" vinyl... it is available in multiple quantities of packs ( like 5 pieces, 10 pieces, 15 pieces, in a packi  & so on)...and if you are still on my site.. go to any  "GO RIGHT TO OUR ORDER PAGE"  button, scroll down a little...and then to the "PLAIN VINYL" section...you will see the Weebly website order process.) You can back out from here, I think,..but, anyway this product is available in 63 colors + or - a few. So then the problem is,  how do they select their individual colors within that (whatever) pack?... .

             

             

            So my initial idea was to enable a "selection form" for these "colors" that would be transmitted to me via email as 'part" of the "order process".. We tried getting our customers to submit a  " a list" ( something my competitiors still do, lol, poor bastards)......but that..is just unbelievable..I can't even begin to tell you what a freakin' nightmare that was...these people cannot even count to 10, much less any higher... figuring out what colors to list and send me... well, lets just say, it wasn't working......I had to figure out a better way...Something had to be done.

             

            So after thinking this all out,  and yeah...due to my total ignorance, i figured that we could make a form with Live Cycle Designer (Now Forms Central)...(back then something that was bundled with Adobe Acrobat Pro), I believe, and thats what this thing was authored in... and it would be all good...LOL!

             

             

            Well not so simple...as you well know, Adobe Acrobat would NOT LET YOU EMAIL anything from itself.....it just wouldn't work (and I know why, and all that hooey), but not being one to take NO for answer,.I started looking for a way to make my little gizmo work.. So I found this company that said they can "hijack" (re-direct actually) the request to email, bypass the wah-wah, and re-transmit it to the proper parties.....for less than $100 a year,  I think...its called http://pdf-fillableforms.com/.

             

             

            A nice gentleman named Joseph Silva helped us program the thing to go to his servers and back out. Please dont hassle them...I need them...for now..it basically does work...try it...you should get back a copy of the form that you filled out...good luck however,  if you're on MAC OSX or similar...

             

             

            I have included a copy of both of our forms (and feel free to fill it out and play with it)...just put test somewhere on it...(and you must include YOUR email or it will balk)..they are supposed to be mostly identical, except one seems to be twice as large....generating a 1.7 meg file upon submission, while the other one only generates a 600K file or so...thats another issue for another day or maybe you can advise on that also...

             

             

            OK so far so good......In our shop, once Grandma buys a 10 pack (or whatever), Only then she gets to the link on her receipt page ro the relevant "selection form" ,(this prevents "Filling and Sending"  with "no order" and "no payment", another early problem we had)... which they can click on and it will usually download and open up on their device if all goes well...Then our little form is supposed to be fillable and is supposed to ADD UP all the quantities, so grandma knows how many she is buying and so forth right on the fly,  and even while she changes her mind..., and IT'S LARGE so grandma can see it, and then it TOTALS it all up for them, ( cause remember, they can NOT add)..,  except there is a programming bug (mouse-click should be a mouse-up probably or something..) which makes you click in the blank spaces to get to a correct TOTAL...about 70-80% of our customers can enable all these features and usually the process completes without problems for them especially on PC's running Windows OS and Acrobat Reader X or XI...at least for most... Unfortunately it is still not the "seamless process" I would like or had envisioned for the other folks out there that do have trouble using our form....  Many folks report to us the following issues that we know of.  First of all it takes too much time to load up...We know its HUGE...is there anyway that you can see, to streamline this thing? I would love for it to be more compact...this really helps on the phones and pads as I'm sure you well know.

             

             

             

            Some just tell us,"it WON'T work"....I believe this is because they are totally out of it and dont even have Adobe Reader on their machine, & don't know how to get it ( yes, we provide the links).....or it's some ancient version....no one can stop this one...

             

             

            It almost always generates some kind ( at least one time)  of "error message" which we do warn them about..., telling one,  basically that "Acrobat doesnt even like this happening at all, and it could be detrimental to ones computer files", blah-blah...(this freaks grandma out really bad)...& usually they end up not even trying to send it...  and then I get calls that even you wouldn't believe...& If they DO nut up and push the Red "Submit Form" button, it will usually send the thing to us (and also back to them at the "required email address" they furnished on the form, thats what the folks at the "fillable forms place" do) so, if it's performing it's functions, why it is having to complain?. What are we doing wrong?....and how can I fix it?...Will re-compiling it or saving it as a newer version of "FormsCentral" correct any of these problems ?

             

             

             

            Ok, so that should keep you busy for a minute and we can start out with those problems...but the next thing is, how can I take advantage of YOUR re-direct & hosting services?, And will it get rid of the error messages, and the slowness, and the iOS incompatibilities ? (amazingly,  the last iOS Reader version worked almost OK.. but the newest version doesnt seem to work with my form on my iphone4)  If it will enable any version of the iOS to send my form correctly and more transparently, then it might be worth the money...$14.95 a MONTH you say. hmmmmm...Better be good.

             

             

            Another problem is, that I really don't need 5000 forms a month submitted. I think its like 70-100 or less....Got any plans for that?  Maybe I'm just not BIG ENOUGH to use Adobe's services, however in this case, I really don't care whose I do use as long as the product works most correctly for my customers as well as us. Like I said, If I'm doing the best I can, I won't change anything, and still use the other third party, If Adobe has a better solution, then i'm all for that as well. In the meantime, Thanks for any help you can provide on this...

             

             

            Michael Corman

            VinylCouture.com

            (706) 326-7911

            • 3. Re: Need help with a currently "in-use" form we want to switch to Adobes hosting service
              boonbug Level 1

              And .... even as we speak a brand new order comes in and here's what her experience was...Word Pad? OMG!.

               

               

              Hi,

              I just placed an order and got the emails with the links but the ordering instructions and the order form will not open where I can read it. It's just a bunch of symbols and numbers. How am I suppose to open it? I tried word pad and note pad.


              Thanks,

              • 4. Re: Need help with a currently "in-use" form we want to switch to Adobes hosting service
                Drewy62 Adobe Employee

                Michael,

                 

                It seems from your discription that there could be a number of things going on here. I tried placing an order on your site but couldn't get it to proceed past the Paypal page. I think it might be easiest if we could set up a time that I would call you and work through the issues. Can you please suggest a time that works for you.

                 

                Andrew Yarborough