2 Replies Latest reply on Aug 29, 2013 12:11 PM by BobLevine

    Volume license wont register nor patch

    Michael Witherell Adobe Community Professional

      Hey all you smart InDesign folks!

       

      I'm with a client using InDesign CS6 stand-alone in a corporate environment. They have it installed with a volume license. They tell me that they are unable to register the software and also, therefore, they cannot patch it to 8.0.1.

       

      Here is what they encounter: They do activate successfully. But, updates are grayed-out and unavailable. Direct, manually downloaded patches fail with the message: "Please contact your administrator if you wish to apply updates. Updates have been suppressed by the administrator..." even though they are logged-in as administrator.

       

      The lack of the 8.0.1 patch seems to be afflicting their export to interactive PDF, causing it to make a buggy PDF where clickable buttons disappear from the pages.

       

      Anyone have any useful advice?

       

      Best to you,

       

      Mike Witherell in Texas