5 Replies Latest reply on Sep 3, 2013 4:38 AM by mayhornGuy

    Premiere Pro CC freezes when processing some .mov files

    LANewell2

      I'm new to Premiere.

       

      I just got some .mov files to be edited.  I'm not sure how they were created.

       

      When I try to do anything with them Premiere freezes and I have to force it closed and then manually kill Adobe QT32 Sever.exe in order to restart Premiere.

       

      If I can get a clip to play, the video freezes but the audio plays.

      The Media Pending screen shows in the thumbnails when mousing over the clips in the bin.

      Just importing all the clips into a project will freeze Premiere.

       

      Quicktime Player plays the files ok.

       

      Loading the files into  VideoPad results in a 4 second clip. That is, every file ends up being just the first 4 seconds when VideoPad imports it.

       

      I do not have this problem with other .mov files from a Nikon D3100.

       

      Any suggestions would be appreciated.

       

      Lee

       

      My system:

      Win7/64

      Intel i5-2400 @ 3.1GHz (not overclocked)

      12GB RAM

      300 GB+ available on all drives

      Boot disk: 7200 RPM SATA3 362 GB free

      Scratch disk: 7200 RPM SATA6 2TB+ available

      Boot, data and scratch disks are separate physical disks.

       

      The clips:

      Quicktime Player reports:

      qt01.jpg

      Premiere Pro reports:

      pp01.jpg

       

      Does that red line mean something important?

       

      Complete file properties:

      File Path: F:\scpa\source\Clip #9.mov

      Type: QuickTime Movie

      File Size: 80.7 MB

      Image Size: 1920 x 1080

      Frame Rate: 29.97

      Source Audio Format: 48000 Hz - 16 bit - Stereo

      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

      Total Duration: 00:00:30:00

      Pixel Aspect Ratio: 1.0

       

      QuickTime Details:

      Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 0 timecode track(s).

       

      Video:

      There are 899 frames with a duration of 1/29.97th.

       

      Video track 1:

      Duration is 0:00:30:01

      Average frame rate is 29.94 fps

       

      Video track 1 contains 6 type(s) of video data:

       

      Video data block #1:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Video data block #2:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Video data block #3:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Video data block #4:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Video data block #5:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Video data block #6:

      Frame Size = 1920 x 1080

      Compressor = 'avc1'

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Audio:

      Audio track 1 contains 1 type(s) of audio data:

       

      Audio data block #1:

      Format = 16 bit - Stereo

      Rate = 48000 Hz

      Compressor = MPEG 4 Low Complexity AAC