5 Replies Latest reply: Aug 30, 2013 6:46 AM by Vikash_Acharya RSS

    Event participants not receiving event details

    LayzMC Community Member

      As the title says people aren't receiving the event details when we add them to an event and approve them. Not sure if it's something I'm doing wrong or if there is an issue with our admin. Any ideas?

        • 1. Re: Event participants not receiving event details
          Vikash_Acharya Adobe Employee

          Hi LayzMC,

           

          Are you talking about the event participants are not receiving event details via event email or what ? When you create a new event and add guest into event then all the invited guest should receive an invitaion email which contains the event details if you have enabled the email trigger while creating the event.

           

           

          Thanks,

          Vikash Acharya

          • 2. Re: Event participants not receiving event details
            LayzMC Community Member

            Yes that'S right event partipicipant who are being added to our events are not receiving the emails that we've customised and set triggers for e.g.approved for the event,reminder one hour before. We are adding individuals and then approving them which should start the trigger but it's not happening

            • 3. Re: Event participants not receiving event details
              Vikash_Acharya Adobe Employee

              Hi LayzMC,

               

              So only these two email triggers (Registration Approval and Reminder)  are not working or none of the email triggers are not working for e.g. event invitation ? Also could you please confirm that SMTP server is configured with your server properly.

               

               

               

              Thanks,

              Vikash Acharya

              • 4. Re: Event participants not receiving event details
                LayzMC Community Member

                No it would appear the thank-you and absentee emails don't follow.

                 

                I'm sorry I don't know about the SMTL settings so this could be it? How can I check?

                • 5. Re: Event participants not receiving event details
                  Vikash_Acharya Adobe Employee

                  Hi LayzMC,

                   

                  So you are saying all email triggers are working except these two -1. Thank You and 2. Absentee Folow up

                   

                  By default the dispatch time for "Thank You" email trigger is set 12 Hours after event end time and only those users who attended the event would receive this email.

                  Similarly, default dispatch time for "Absentee Follow up" email trigger is set 12 Hours after event end time and only those users who registered but did not attend the event would receive this email. So, please check this email trigger according to its recipients. Also you can customized this email triggers and can set time according to you.

                   

                  SMTP (Simple Mail Transfer Protocol) is used to transmit email. Thats why I asked whether SMTP server is configured with your server or not. But as you are saying some of the event email triggers are working so that means it is configured.

                   

                   

                  Thanks,

                  Vikash Acharya