2 Replies Latest reply on Aug 30, 2013 2:08 PM by rulez88

    Shockwave and Flash Player error messages in Firefox

    rulez88

      Hi,

      I'm having two problems with Firefox:

      1) Flash Player...

      a) Sometimes I keep getting the message that I need to download Flash Player. b) However I have visited this link: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html And verified that the latest version of Flash is already installed on my system. c) I get the message, and then after a little while the video still plays anyway - but how can I stop receiving this message?

      2) Shockwave...

      From time to time I get an error message regarding the "Shockwave Plugin" - saying that it can't play a script, and asking if I want the script to continue or stop. 

      How can I solve this?

      I have a Windows 7 PC.

      Thanks in advance!

        • 1. Re: Shockwave and Flash Player error messages in Firefox
          Mike M Level 6

          I've had success with this with several people so far.

          Copy the following (bold) text into a Notepad document (Don't use Wordpad or Word because they add formatting and it doesn't work):

           

          c:\windows\system32\cleanmgr.exe /dc /sageset: 1

          c:

          cd \

          cd c:\windows\prefetch

          del *.* /q

           

          Save it to your desktop as "clean.bat" under "All file types".

          Double click it and your Disk Cleanup will open, but not like it usually does.

          Check EVERY box in the configuration window, Click OK and close it.

          Next, right click the "clean.bat" file and choose "Edit".

          When it opens in Notepad, change "sageset" to "sagerun" and save it.

          Double click it and let it run. This will do a "deep cleanup" of your hard drive. This will remove a bunch of temp files that may be affecting your browser and Flash Player.

          • 2. Re: Shockwave and Flash Player error messages in Firefox
            rulez88 Level 1

            Thanks, problem solved.