11 Replies Latest reply on Sep 4, 2013 3:45 AM by Jeff Bellune

    PP CS6 see's Lagarith files as damaged after update came of 8-28-13

    HammerTF8 Level 1

      Hi, I've been using Lagarith lossless files for quite some time in PP CS6 with no problems...but after an Adobe update on 8-28-13 I found that many of them that have been edited in numerous projects are now seen as damaged or unsupported files when they were previously fine. i tried unsuccessfully to relink them with the original files but nthey were also seen as damaged. I tried to reimport them into CS6 but they are also seen as damaged or unsupported so ca't be reimported and they are important to each project. Can anyone help me to find a way of getting them back where they belong? Any help would be appreciated. Thanks

        • 1. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
          Jeff Bellune Adobe Community Professional

          What version of Lagarith is installed?  I used Pr CS6 before the update, and I'm using CC now so I can't test directly.  But Lagarith 1.3.27 works as expected in CC, even with files encoded in other versions of Pr and using older versions of Lagarith.

           

          Try cleaning your media cache.  Open up a non-Lagarith project (or create a new project).  Go to Edit>Preferences>Media and click on the Clean button.  Then try your Lagarith files again.

           

          Jeff

           

          EDIT: If that doesn't work, you may have to delete the cache files themselves.  Go to Edit>Preferences>Media again and see the location that Pr uses to store those files.  Go to that folder and delete all of the cache files.  Deleting cache files is probably a good idea anyway after a Premiere Pro version change or update.

          • 2. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
            HammerTF8 Level 1

            Jeff, Thank you for trying to help me. I am using 13.27 and had no previous problems. I love the lossless codec. I tried what you asked cleaning both the media cache as well as the cache files themselves but still its the same. Approx. 2/3 of Lagarith files are damaged or unsupported side by side with the same renders that are fine. I am perplexed.

             

            Adding to my confusion is that even though the damaged files are showing red media offline status...they are showing that they have been rendered with green line across bottom of the time ruler at the top of the timeline panel above clips, so I know it wasn't a dream that I rendered and processed these 20 or 30 projects in the last year or so.( a little humor to break the tension I'm experiencing)!

             

            What I am trying is to now is to rerender these files again hoping that I don't lose too much quality within Lagarith, and I have had some success. But it would take me months to do this at best. And to add a bit of injury to this insult... I had deleted the Original Master files which were very large down to edited Lagarith files so all I have to work with is the lossless Lagarith edited files. I could kick myself in the butt now, but who envisions this ever happening? The files were usable for months now whth no problems until two days ago.

             

            If you have any other suggestions, please let me know and I thank you for taking your time to help me.

             

            Chris

            • 3. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
              HammerTF8 Level 1

              Jeff, Thank you for trying to help me. I am using 13.27 and had no previous problems. I love the lossless codec. I tried what you asked cleaning both the media cache as well as the cache files themselves but still its the same. Approx. 2/3 of Lagarith files are damaged or unsupported side by side with the same renders that are fine. I am perplexed.

               

               

              Adding to my confusion is that even though the damaged files are showing red media offline status...they are showing that they have been rendered with green line across bottom of the time ruler at the top of the timeline panel above clips, so I know it wasn't a dream that I rendered and processed these 20 or 30 projects in the last year or so.( a little humor to break the tension I'm experiencing)!

               

               

              What I am trying is to now is to rerender these files again hoping that I don't lose too much quality within Lagarith, and I have had some success. But it would take me months to do this at best. And to add a bit of injury to this insult... I had deleted the Original Master files which were very large down to edited Lagarith files so all I have to work with is the lossless Lagarith edited files. I could kick myself in the butt now, but who envisions this ever happening? The files were usable for months now with no problems until two days ago.

               

               

              If you have any other suggestions, please let me know and I thank you for taking your time to help me. I really appreciate it.

               

               

              Chris

              • 4. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                Jeff Bellune Adobe Community Professional

                Adding to my confusion is that even though the damaged files are showing red media offline status...they are showing that they have been rendered with green line across bottom of the time ruler

                Try deleting the render files with the Sequence>Delete Render Files command.  That will force Pr to reference the original, unrendered media.  It's possible that the preview files are the problem, not the Lagarith files.

                 

                If that's unsuccessful, then:

                1. What's the difference between the Lagarith files that work and those that don't? 
                2. When was the last time you imported any of the bad files successfully into any version of Premiere Pro?
                3. Between those times, have you made any changes to your system at all beside the Pr update?
                4. Can you export to Lagarith and then import the exported file successfully?

                 

                Jeff

                • 5. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                  HammerTF8 Level 1

                  Hi Jeff, Im sorry it took me so lomg to get back to you...I'm shooting Production days and the last few nights and finally found a few minutes to experiment. I did delete both the render files and the preview files but still had no luck trying to relink or import "bad Lagarith files"

                   

                  To answer your questions, 1. There is no difference between the Lagarith files, that work or don't...2. I had been importing the so called "bad files" right up until the adobe update came around 6am then I retirede to return the next night with the problem of them being damaged in PP CS6....3. I did not make any additions or changes to my system at all....4. Here is where it gets a little strange...a short while ago I began to experiment and found that the so called" bad Lagarith files" opened in all other players and editing suites...so I tried reinstalling Lagarith codec but that did not help. So I converted the so called "bad files" with no changes, exactly in their entirety to Mpeg4 and they imported into PP CS6 with no problem...then after contemplation...I converted them to Avi. Uncompressed and agin PP CS6 imported them with no problems.

                  So I decided to edit the footage I am using into a Lagarith copy and again PP CS6 imported them with no problems. To be honest I didn't want to go another generation in because they were not the Originbal Master files as I stated previously...but we must do what we must as you know to maintain needed footage.

                   

                  I must say I am perplexed that PP CS6 deemed the Original dubs damaged or corrupted but yet assimilated the copies  of these same files as workable either edited or in their entirety? How can a damaged file produce an acceptable file?  I remember that something similiar happened to mpeg files many years ago in PP 1.5 or thereabouts but they could not be saved. I did have the originals however back then to rework them

                   

                  Does this mean that I should always save the Original Unedited Large files that take up so much dick space or will the same thing happen in a few days to these files. I'm a bit nervous because they all have to be redited into place on timeline which will take much time but at least they are workable without a totral loss of time and money.

                   

                  Do you suggest that I output these projects to files rather than try to keep the original Project timelines for easy editing in the future if footage is needed? Would you output to Lagarith codec to try to maintain best quality? What do you do with projects that you must keep over years that you will probobly use agin in the future?

                  • 6. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                    Jeff Bellune Adobe Community Professional

                    Before you try anything else, trash your preferences.  Launch Premiere Pro from a shortcut, either Desktop or Start Menu.  Immediately hold down the Shift+Alt keys and keep them pressed until the Welcome screen appears.  Start a new project and see if the "bad" Lagarith files will import.

                     

                    If that works it'll save you a bunch of troubleshooting time and me a bunch of typing.

                     

                    If it doesn't work, we'll revisit your previous post.

                     

                    Jeff

                    • 7. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                      HammerTF8 Level 1

                      Jeff, Thank You...after trashing prefrences and launching a new project in the way that you said...most of the "bad Lagarith files" imported with no problem. Less than 7 out of 50 that I looked at were still damaged but most imported wonderfully. What was the reason that this happened in the first place so I can try to head it off in the future if possible. Should Prefrences be cleaned periodically?

                       

                      Do you suggest that I output these projects to files rather than try to  keep the original Project timelines for easy editing in the future if  footage is needed? Would you output to Lagarith codec to try to maintain  best quality? What do you do with projects that you must keep over  years that you will probably use again in the future?

                       

                      Thank You for saving me endless hours of reediting projects that were finished or waiting to be finished. I can't thank you enough!

                      Chris

                      • 8. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                        Jeff Bellune Adobe Community Professional

                        You're welcome.

                        What was the reason that this happened in the first place so I can try to head it off in the future if possible. Should Prefrences be cleaned periodically?

                        Sometimes prefs get corrupted.  Only trash them when you get weird behavior in the program.  Now, is there *anything* different about the remaining bad files?  Are they stored on a different drive?  Were they encoded in a different program or a different version of Premiere Pro?  Try to think of anything that might be different.  Also consider the possibility that they may have associated cache files still lingering somewhere.  It may help to clean the cache database again.

                        Do you suggest that I output these projects to files rather than try to  keep the original Project timelines for easy editing in the future if  footage is needed? Would you output to Lagarith codec to try to maintain  best quality? What do you do with projects that you must keep over  years that you will probably use again in the future?

                        I always keep the projects and the original source media, as well as a Lagarith or UT lossless final export.  I store it all on hard drives -- bare internal drives that I keep either in a multi-disc USB 3.0 enclosure or stored in an anti-static bag in a cabinet.  If you're doing work for paying clients, then hard disk space should never be an issue.  Buy as much as you need when you need it.  

                         

                        Lossless is the key.  In theory, you should be able to import a Lagarith lossless AVI file into Premiere Pro and export it out again with no generational loss of quality.  That's been true for me in practice as well.  Ditto for UT.

                         

                        Jeff

                        • 9. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                          HammerTF8 Level 1

                          Jeff, Yes there is something different about them. They all seem to have a milisecond of black in different areas of them probobly due to the fact that I worked recording screen cam footage from a few cam to cam skype conversations I was having witrh Production crew that was across the country. I take it that it may not be beneficial to do multitasking when rendering video files. So I'm guessing that the files wre processed after importing into PP CS6 but then some time later or after the update the files were seen as damaged by the program. After finding a few of them I edited out the black miliseconds and they were accepted also by PP so they are totally workable and usable!.

                           

                          Thanks again for helping me Jeff... again I really appreciate all the time and help you gave me. And thank you for answering the questions about your post project practices. I too enjoy the Lagarithg codec for its quality but also hate what come with it in the dreaded COM Surragate has stopped working annoying pop up that I experience hundreds of times when previewing full pages of Lagarith files. I like you use many many external hard drives that store multitudes of our projects from over the years but I stopped exporting out archive footage files because I maintained the PP projects. I will from now on like you export out a safety Lagarith or UT file just in case something like this ever happens again.

                           

                          Again thank you Jeff and I wish you all the best...

                           

                          Chris

                          • 10. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                            HammerTF8 Level 1

                            Jeff, Yes there is something different about them. They all seem to have a millisecond of black in different areas of them probably due to the fact that I worked recording screen cam footage from a few cam to cam Skype conversations I was having with Production crew that was across the country. I take it that it may not be beneficial to do multitasking when rendering video files. So I'm guessing that the files were processed after importing into PP CS6 but then some time later or after the update the files were seen as damaged by the program. After finding a few of them I edited out the black milliseconds and they were accepted also by PP so they are totally workable and usable!.

                             

                             

                            Thanks again for helping me Jeff... again I really appreciate all the time and help you gave me. And thank you for answering the questions about your post project practices. I too enjoy the Lagarith codec for its quality but also hate what come with it in the dreaded COM Surragate has stopped working annoying pop up that I experience hundreds of times when previewing full pages of Lagarith files. I like you use many many external hard drives that store multitudes of our projects from over the years but I stopped exporting out archive footage files because I maintained the PP projects. I will from now on like you export out a safety Lagarith or UT file just in case something like this ever happens again.

                             

                             

                            Again thank you Jeff and I wish you all the best...

                             

                             

                            Chris

                            • 11. Re: PP CS6 see's Lagarith files as damaged after update came of 8-28-13
                              Jeff Bellune Adobe Community Professional

                              You're welcome, Chris.  I'm glad you got it sorted.

                               

                              Jeff